Job Description

ABOUT THE ROLE

We are seeking an accomplished General Manager to lead Canopy Yorkville. This is an opportunity for a dynamic hospitality leader to drive operational excellence, financial performance, guest satisfaction, and team engagement in one of the City's most prominent neighborhoods.

The General Manager will set the vision and culture for the property, develop and inspire a high-performing team, and deliver consistently exceptional guest experience. This leader will partner closely with ownership and brand leadership to maximize the hotel's performance and position Canopy as a leading lifestyle hotel in the Toronto market.

This is an opportunity to make a significant impact, leading people, driving results, and shaping the future of Canopy Yorkville.

COMPENSATION

Annually $150,000 - $170,000.00 CAD

REPORTING

The General Manager position reports to the Area General Manager.

JOB VACANCY

This is a current open position.

DUTIES AND RESPONSIBILITIES

As General Manager, your responsibilities will also include:

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments - ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you'll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you'll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
• Managing commercial financial performance: You'll take full ownership of the property's financial performance, including sales, revenue, and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel's commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton's corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
• Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

HEALTH AND SAFETY

Because safety is a management responsibility, senior leadership is held directly accountable for safe work practices and control of physical hazards in their areas.

1. Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
2. Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel.
3. Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.
4. Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
5. Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

ACCESSIBILITY & ACCOMMODATION

Job Posting - Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking Interview - If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.