Description Job Overview: I n conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.
The ideal candidate will have prior supervisory and HOA specific experience.
Compensation: $90k annually
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities: - Provide overall leadership and operational oversight of the high-rise community, ensuring efficient management of building operations, staff, vendors, and resident services
- Partner with the Board of Directors to implement strategic goals, provide operational guidance, and ensure effective governance of the association
- Prepare Board meeting materials, management reports, and financial summaries; attend and facilitate Board and annual membership meetings as required
- Oversee financial management of the association, including development and administration of the annual budget, capital planning, review of monthly financial statements, variance reporting, and monitoring of accounts payable and delinquencies
- Direct and supervise on-site staff including assistant managers, concierge/front desk teams, and maintenance personnel; provide coaching, performance management, and leadership to ensure strong service delivery
- Oversee building operations including maintenance, engineering systems, life safety systems, elevators, HVAC, mechanical and electrical systems, and common area operations to ensure safety and reliability
- Coordinate and manage vendors and contractors, including competitive bidding, contract oversight, performance monitoring, and compliance with insurance and regulatory requirements
- Conduct regular inspections of the property including common areas, amenities, building systems, and exterior elements to ensure the property is well maintained and operating efficiently
- Ensure compliance with all federal, state, and local regulations, as well as the association's governing documents, policies, and procedures
- Oversee compliance and architectural control processes, including violation management, design review coordination, and enforcement of community standards
- Lead major repair projects, capital improvements, and reserve-funded initiatives while coordinating with the Board, vendors, and consultants
- Serve as the primary liaison between the Board of Directors, residents, vendors, and the management company
- Communicate regularly with residents and the Board regarding operational updates, projects, and community initiatives
- Review incident reports and ensure appropriate response, documentation, and resolution of safety or operational issues
- Maintain accurate operational records, contracts, reports, and association documentation
- Perform other duties as assigned
Skills and Qualifications: - Proficient with MS Office suite
- Tremendous listener with the ability to diffuse tense situations
- Able to identify issues and resolve before problems arise
- Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
- Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
- Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
- Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
- Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members
Education and Experience: - CMCA, CAAM or M-100 (preferred)
- 5+ years of HOA management experience (required)
- 5+ years managing others (required)
Physical Requirements: - Walk and move throughout the community common areas and facilities
- Sit and stand for moderate periods of time
- Sit at a desk using a computer in an office setting
Supervisory Responsibility: Yes
Work Location : Phoenix, AZ
Work Hours: Monday - Friday, 8a - 5p with weekends and evenings as needed
Travel Requirements: Some local travel with use of personal vehicle.
What We Offer: - 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
