General Manager - Dimond S/C

Gap, Inc.

$70K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of retail leadership experience
  • Preferred college degree or equivalent experience
  • Proven track record of delivering results in a retail setting
  • Effective communication skills with customers and employees
  • Ability to perform physical tasks, including lifting up to 30 lbs.
  • Flexible availability for travel and varied work hours
  • Strong business acumen and time management skills

Responsibilities

  • Analyze performance results to identify opportunities for improvement
  • Drive sales through effective forecasting and scheduling
  • Manage daily operational budget supporting profitability
  • Build and develop a highly productive team through strategic hiring and talent development
  • Oversee team performance through coaching and providing feedback
  • Teach and train employees to enhance their skills
  • Lead execution of Standard Operating Procedures and new initiatives
  • Create a welcoming and inclusive store environment
  • Implement plans to improve efficiency and productivity
  • Fulfill Service Leader duties when necessary
  • Represent the brand and stay informed about competitors
  • Encourage community engagement and involvement
  • Use technology to ensure a smooth customer experience
  • Ensure compliance with all applicable standards

Benefits

  • Inclusive work environment
  • Opportunities for professional development
  • Engagement in community activities
  • Participation in a thriving and supportive team culture
Full Job Description
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do
  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

  • Drive profitable sales through forecasting and scheduling

  • Manages store budget for daily operations in support of the P&L

  • Builds highly productive teams through sourcing, selecting and developing people

  • Accountable for team performance through coaching and feedback.

  • Teaches and trains to build capabilities.

  • Leads the implementation and execution of all Standard Operating Procedures and initiatives

  • Creates an inclusive environment

  • Implements action plans to maximize efficiencies and productivity

  • Performs Service Leader duties

  • Represents the brand and understands the competitors

  • Promotes community involvement

  • Leverages OMNI to deliver a frictionless customer experience

  • Ensures all compliance standards are met

Who You Are
  • 3-5 years of retail experience leading others

  • College degree or equivalent experience preferred

  • Demonstrated ability to deliver results

  • Ability to effectively communicate with customers and employees

  • College degree preferred

  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

  • Ability to travel as required

  • Business Acumen skills

  • Established time management skills

  • Strong planning and prioritization skills

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