Vacheron Constantin, Specialist Watchmaker-Beverly Hills Reports to: Technical Operations Regional Manager
Role Overview
The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the Beverly Hills Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
Key Responsibility 1: Diagnosis/Services
Evaluation of products such as:
These services will include the following types of calibers:
- Quartz
- Mechanical
- Automatic
- Chronographs
- Complications
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
- History
- Previous services performed
- Warranty
- Sales
- Intervention
- Product History
- Quality Conquest
- Network Feedback
- Conditions
- Physical Condition
- Functionality
- Movement Tolerances
Following outlines, to ensure that products and services are allocated to the proper locations in a timely fashion:
- Boutique
- Brand-Approved Vendors
- Inter-Network Locations
Key Responsibility 2: Maintenance and Organization of the Workshop
Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is:
- Calibrated
- Maintained on a regular schedule
- Proper setup of workshop
- Organization & Cleanliness
Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth RNA Health and Safety.
These Guidelines cover:
Key Responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)
- Evaluation & Retesting
- Practical Training
- Diagnosis
- Quality Control Interpretations
- Tools
- Encasing Skills
- Watchmaking
- Practices
- Theoretical Knowledge
- Quick Services for selected Jewelry
Key Responsibility 4: Communication
- Boutique Personnel
- Managers/Directors
- Sales Associates
- CSR
- Clients when necessary
Communicate in a timely and professional manner when planning:
- Vacation requests
- Personal days
- Sick days
- Lunch breaks
Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing products during the repair processes such as:
- Components
- Tools
- Equipment
- Maintenance
- Required to participate in Maison Sponsored Events:
- Masterclasses
- Product Launches VIP Events
Key Responsibility 5: Trainings
Participate in Brand Trainings at the RTC:
- Routine Refreshers
- Evolutions
- Calibers
- Processes
- Tolerances Equipment/Tools
- Brand Objectives and Policies
Education:
- Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam given by RN
Required experience:
- Minimum of 5-10 years of experience in Watchmaking is preferred.
- Retail working experience preferred. Working experience with luxury brands is a plus.
- Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers. Ability to perform all functions of watchmaking as determined by offered level.
Personal skills: Computer Skills
- Knowledge of SAP preferred
- Ability to handle multiple tasks simultaneously is required
- Ability to work with a team in a fast-paced environment is required
- Strong organizational, interpersonal & communication skills
- Authorized to work in the United States without restriction
- Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on skills and experience.
Salary Range: $90,000 - $120,000
#Richemont #WeCraftTheFuture
