General Manager

Convive Brands

$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 2 years of General Manager experience in a comparable restaurant or hospitality concept
  • A passion for hospitality with the ability to lead with energy, empathy, and vision
  • Proven talent for fostering a positive workplace culture
  • Strong interpersonal skills for building connections within the team and with guests
  • Strong operational instincts with a track record in service, food quality, and guest satisfaction
  • Experience with P&L, forecasting, inventory, and COGs management
  • Must be able to stand for long periods and lift items up to 50 lbs
  • Proficiency in Spanish, French, and/or Arabic is a plus

Responsibilities

  • Lead from the floor, coaching team members and ensuring exceptional hospitality
  • Resolve guest concerns with empathy and urgency to enhance loyalty
  • Optimize labor deployment to meet service expectations and budget goals
  • Recruit, hire, and retain top talent while developing team members through training
  • Guide the Front of House team through seamless operations
  • Oversee food safety standards and ensure compliance
  • Manage costs effectively to maximize profitability and efficiency
  • Take responsibility for financial performance including P&L management and inventory control

Benefits

  • Real work-life balance with daytime hours
  • Comprehensive medical, dental, and vision benefits
  • Generous PTO starting at 3 weeks
  • 401k plan with company match
  • Life insurance
  • Commuter benefits
  • Pet insurance
  • Team member discounts across all brands
Full Job Description

Be home in time for dinner!


About the Role:

As General Manager, you will cultivate an environment where genuine hospitality thrives through leading a team dedicated to creating memorable experiences for our guests. You’ll lead visibly from the floor, prioritizing guest engagement and the coaching required to elevate, mentor, and inspire our people all while driving restaurant performance. From hiring and developing a high-performing team to maintaining top-notch food and service standards, you’ll have the opportunity to shape a restaurant culture that keeps both employees and guests coming back. This role is designed for a leader who thrives in a fast paced environment, loves hospitality, and is eager to make a tangible impact every day.

You will:

  • Lead from the floor, spending quality time coaching team members, connecting with guests, and ensuring exceptional hospitality during service

  • Resolve guest concerns with empathy and urgency, turning challenges into opportunities to build loyalty and trust

  • Optimize labor deployment to balance great service with budget goals.

  • Build a winning team by recruiting, interviewing, hiring, and retaining top talent and developing people through hands-on training, coaching, and mentorship.

  • Guide and inspire the Front of House team, ensuring seamless opening, mid-shift, and closing execution.

  • Safeguard quality by overseeing all food safety protocols and checklists.

  • Control costs and maximize profitability by managing food costs, troubleshooting challenges, and streamlining processes.

  • Take ownership of financial performance, including P&L management, forecasting, COGs, and inventory control.

You have:

  • Minimum 2 years of General Manager experience in a comparable restaurant or hospitality concept

  • A passion for hospitality and a proven ability to lead a team with energy, empathy, and vision

  • Talent for building culture; creating an environment where team members feel valued, motivated, and inspired to deliver results every day

  • An ability to forge meaningful connections, both inside the restaurant with your team and the guests, and out in the community to boost brand presence and drive sales

  • Strong operational instincts and a track record of driving results while maintaining high standards in service, food quality, and guest satisfaction.

  • An ability to balance the day-to-day with long-term goals, empowering your team to grow and thrive

  • Previous experience with P&L, forecasting, inventory, and COGs required

  • Must be able to stand for prolonged periods and be able to lift and carry items weighing up to 50 lbs

  • Proficiency in Spanish, French, and/or Arabic a plus



Perks and Benefits:

  • Real work-life balance - daytime hours
  • Medical, dental, and vision benefits
  • PTO starting at 3 weeks
  • 401k with company match
  • Life insurance
  • Commuter benefits
  • Pet insurance
  • Team member discounts at all our brands

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