General Manager

CONCORD HOSPITALITY$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hotel management experience
  • Strong sales background with networking skills
  • Proven track record in guest service satisfaction (GSS)
  • Effective in hiring and mentoring staff
  • Ability to achieve financial targets
  • Experience as a General Manager in select service hotels
  • Hyatt experience preferred

Responsibilities

  • Lead and develop a high-performing hotel management team
  • Manage daily operations ensuring adherence to brand standards
  • Drive revenue growth through effective sales strategies
  • Enhance customer satisfaction and service delivery
  • Ensure compliance with budget guidelines and operational deadlines
  • Act as the primary liaison between the hotel and corporate brand
  • Network with community and city officials to promote the hotel

Benefits

  • Competitive wages
  • Comprehensive medical, dental, and vision plans
  • Complimentary life insurance with enhancement options
  • Short-term and long-term disability offerings
  • 401K plan with company match
  • Tuition assistance for continuous learning
  • Training and career advancement opportunities
Full Job Description
Description
Concord Hospitality is currently seeking an experienced hotel leader to manage our Hyatt Place Legacy Village, located in Cleveland, Ohio. The property is near downtown Cleveland, the Cleveland Zoo, Cleveland Museum of Art, the Rock & Roll Hall of Fame, the Cleveland Aquarium and the Great Lakes Science Center.

The Ideal Candidate:
  • Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
  • Strong sales background and established networking skills.
  • Proven track record in driving GSS, excellent customer service delivery.
  • Effective in hiring, mentoring and leading a team toward outstanding results.
  • Able to deliver outstanding financial results.
  • Experience as a select service General Manager
  • Hyatt experience desirable.
Being a Concord GM:

As a General Manager you will be instrumental in hiring, motivating and rewarding a winning management team, and for supporting our company's mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners, and will be responsible for facilitating a successful business operation by providing brand training, meeting operational deadlines, following budget guidelines and networking with city officials as the "face" of this property.

Benefits of Working for Concord Hospitality

Concord GM's earn competitive wages and are eligible to enroll in our comprehensives benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities.

We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

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