Havenly

General Manager - Burrow

Havenly • $90K *
Boston, MA 02115In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 2+ years of experience in sales management, retail, or design services
  • Proven track record of meeting or exceeding revenue goals
  • Experience in hiring, managing, and developing team members
  • Strong communication and interpersonal skills
  • Proficiency in CRM tools, Google Suite, and communication platforms like Slack
  • Willingness to work a retail schedule, including weekends and holidays

Responsibilities

  • Deliver exceptional service across all channels including in-showroom and online
  • Own showroom sales targets and develop strategies to exceed them
  • Guide the team through a client-first, consultative selling process
  • Cultivate relationships with trade clients and design professionals to drive repeat business
  • Monitor performance metrics to optimize team productivity
  • Hire, train, and lead a team of Design Experts and Showroom Associates
  • Leverage technology for managing client relationships and showroom operations

Benefits

  • Generous PTO, paid parental leave, and volunteer days
  • Health, dental, vision, and disability coverage
  • 401(k) plan with company match
  • Furniture discounts and free design services
  • A warm, creative, inclusive culture that values your perspective
Full Job Description
As General Manager of our Boston Studio, you'll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.

What You'll Do

Lead a Showroom That Wows

  • Deliver exceptional, high-touch service across all channels-in-showroom, online, virtual consultations, email, phone, and chat.
  • Ensure every client receives a warm, tailored experience from first interaction to final purchase.

Drive Sales & Showroom Performance

  • Own the showroom's sales targets and KPIs, building strategies to meet and exceed goals.
  • Guide your team through a client-first, consultative selling process rooted in design expertise.
  • Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
  • Use data to monitor performance, optimize team productivity, and implement improvements.

Build, Develop & Inspire a High-Performing Team

  • Hire, train, and lead a team of Design Experts and Showroom Associates.
  • Create a collaborative, motivated showroom culture rooted in accountability and growth.
  • Provide ongoing feedback, coaching, and career development support.

Embrace Technology & Operational Excellence

  • Leverage our tech stack-including CRM systems (Salesforce or similar), Slack, and Google Suite-to manage client relationships, team communications, and daily showroom operations.
  • Maintain showroom operations including staffing, scheduling, inventory, and visual standards.
Who You Are
  • Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
  • Omni-channel thinker. You understand today's hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
  • People-first manager. You've built and led teams that exceed targets and love coming to work.
  • Tech-savvy. You're quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
  • Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
  • Strategic and entrepreneurial. You're proactive, data-driven, and energized by building something great.
What You Bring
  • 2+ years of experience in sales management, retail, or design services
  • Proven track record of meeting or exceeding revenue goals while delivering high-level service
  • Experience hiring, managing, and developing team members
  • Strong communication and interpersonal skills
  • Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
  • Willingness to work a retail schedule, including weekends and holidays
Additional Details
  • This is a full-time, onsite role based in Boston
  • Must be able to lift/move up to 50 lbs. and navigate the showroom floor with ease
  • Requires standing, bending, and moving throughout the day
  • Driver's license preferred
  • Must be authorized to work in the U.S.
Perks & Benefits
  • Compensation: $90K (OTE; Base + Bonus)
  • Generous PTO, paid parental leave, and volunteer days
  • Health, dental, vision, disability
  • 401(k) + Match
  • Furniture discounts, free design services, and annual merchandise credit
  • A warm, creative, inclusive culture that values your point of view

About Havenly

Havenly is an online interior design service that connects clients with professional interior designers. The company was founded in 2014 by Lee Mayer and Emily Motayed. Havenly offers a range of design services, including full room designs, design consultations, and a la carte services. The company has raised over $57 million in funding and has been featured in numerous publications, including Forbes, The New York Times, and Architectural Digest.
Learn more about Havenly
Size
100 employees
Industry
Real Estate & Construction
Founded
2014
* Ladders Estimates

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