Position Overview
The General Manager drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with BELFOR's strategic goals and builds strong client relationships for long-term success.
What You'll Do:
- Operational Leadership: Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals.
- Cross-Functional Collaboration: Work closely with HR, Health & Safety, Marketing, Sales, and Finance to improve departmental performance and ensure compliance.
- Financial Management: Oversee budgets, audits, and financial reviews to monitor branch performance and profitability.
- Project Oversight: Manage all projects, ensuring alignment with objectives, timelines, budgets, and profitability; guide Project Managers in scope and cost estimation.
- Team Leadership: Lead, mentor, and develop a high-performing team; set clear expectations and conduct performance evaluations.
- Business Development: Identify and implement marketing strategies to drive revenue growth, productivity, and market share.
- Client Relations: Maintain a customer-focused approach, promptly address concerns, and strengthen long-term client relationships.
- Additional Duties: Perform other responsibilities as required to support branch success.
What You Bring:
- High School Diploma/GED
- 5+ years of senior leadership experience in construction, restoration, or insurance, with a proven track record managing operations
- Extensive experience in financial management, budgeting, and performance analysis
- Strong strategic thinking, decision-making, and problem-solving skills
- Excellent verbal and written communication, with the ability to engage and influence internal teams and external stakeholders
- Ability to thrive in a fast-paced environment, balancing multiple priorities while ensuring quality and operational excellence
- Valid driver's license and ability to operate a motor vehicle according to BELFOR's Auto Policy
Nice to Have
- Post-secondary degree or diploma in Project Management, Business Management, or a related field
- Experience with estimating, project management, and advanced safety certifications
- Proven expertise in managing large teams and leading cross-department initiatives
- Proficiency in Xactimate and XactAnalysis
Working Conditions
- Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
- Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
- Occasional travel to other locations or client sites may be required to support operational needs
Why Join Us:
- Competitive compensation package;
- Comprehensive health, dental, and vision benefits;
- Company phone and laptop provided;
- Paid vacation and RRSP matching program;
- Employee and Family Assistance Program (EFAP); and
- Leadership development and industry-specific training and support.
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