SUMMARY DESCRIPTION:The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations.
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Conducts pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates, inspires and develops team members.
- Create preventive maintenance programs for consistency of the product
- Ensures updated safe work environment
- Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
- You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES- You possess excellent communication and leadership skills and are a strong,creative problem solver both with Team members and third-party partners operating within the hotel
- Oversee and manage regional and cross-functional brand standards of the organization.
- Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
- Acts as a primary liaison between Company and the Brand's franchising groups; ensures that quality control is maintained as it pertains to brand standards.
- Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
- Embodies the values of Arlo and is culture driven
- Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports.
- Proactive and initiates items required to remain aligned with the budget and goals.
- Works directly with the Corporate Director of Operations to strategize on forecasting and budgets.
- You are a proactive, self-starter who can work well both independently and as part of a team
- You are comfortable being a change agent and creating a welcoming environment
- You are confident and have the ability to think clearly on your feet and under pressure
- You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
- Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
- Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
- Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
- Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
- In conjunction with the Asset Manager , develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
- Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
- Assists in leading Safety Committee initiatives and Security provisions.
- Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.
REQUIREMENTS:- A minimum of 5 years previous General Manager experience in a hotel environment.
- Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
- Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
- Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
- Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
- Proven ability to communicate professionally and tactfully in all interactions with guests and employees
Salary Range: $200,000 - $220,00 per annum
