General Manager

Arcis Golf

$70K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of leadership experience in golf, service or hospitality industries.
  • Bachelor's degree from an accredited four-year college or university preferred.
  • Excellent written and verbal communication skills.
  • Proactive problem-solver with strong decision-making capabilities.
  • Ability to meet high performance goals and deadlines in a fast-paced environment.
  • Skillful in managing multiple projects simultaneously.
  • Proven ability to build relationships and lead teams.

Responsibilities

  • Lead and direct all departments including golf, food and beverage, sales, merchandising, and agronomy.
  • Partner with Corporate Revenue, Sales, and Marketing teams to create and implement strategies.
  • Create and execute operational and financial plans for the club.
  • Select, develop, and lead talented staff, ensuring their retention.
  • Ensure compliance with national programs and legal standards.
  • Monitor daily/weekly performance metrics and adjust strategies accordingly.
  • Enhance guest service based on feedback and surveys.

Benefits

  • Medical, mental health, dental, and vision insurance.
  • Life insurance and accident/critical illness insurance.
  • Paid time off and holiday pay.
  • 401(k) plan with company match.
  • Food and beverage discounts across the portfolio.
  • Access to golf and tennis benefits.
  • Employee assistance program and career growth opportunities.
Full Job Description

Club Location:

Broad Bay Country Club - Virginia Beach, VA

Job Description

The ideal candidate will have an entrepreneurial spirit, strong initiative and the ability to work cooperatively with and through people in order to complete tasks.

The General Manager leads and directs the golf course’s overall operation through maintaining quality standards, maximizing profits, developing, and retaining employees and exceeding guest expectations.

Primary Responsibilities include the following. Other duties may be assigned.

  • Lead and direct all departments to include golf operations, food and beverage, sales, merchandising, and agronomy. Ensures all departments are achieving goals and maintain strong working relationships.

  • Partner closely with the Corporate Revenue, Sales and Marketing teams to create and execute programming, marketing plans, sales and pricing strategies.

  • Create and execute short term and long term operational and financial plans for the club.

  • Responsible for the selection, development, leadership and retention of talented staff.

  • Ensure compliance with the national programs such as Players Club, Core Beverage Program, Menu Program, Approved Product List and Beverage Cartender program.

  • Monitor forecast and results on a daily/weekly basis and adjust as needed to achieve targets. Ensure proper controls are in place and being followed to accurately track revenues, payroll, inventories and expenses.

  • Ensure staff is providing excellent guest service. Review guest and member surveys and feedback and determine appropriate plan of action if appropriate.

  • Ensures golf course is in compliance with all federal, state and local laws.

Qualifications:

  • Minimum 5 years of leadership experience in the golf, service or hospitality industry preferred.

  • Bachelor's degree from four-year college or university preferred.

  • Excellent written and verbal communication skills.

  • Proactive approach to problem-solving with strong decision-making capability.

  • Ability to achieve high performance goals and meet deadlines in a fast paced environment

  • Ability to manage multiple projects and tasks simultaneously.

  • Effectively builds strong relationships, leads and develops a team

Team Member Lifestyle Perks!

  • Medical, mental health, dental and vision insurance

  • Life Insurance

  • Accident & Critical Illness Insurance

  • Pet Insurance

  • Paid time off

  • 401(k) plan and match

  • Holiday pay

  • Food & Beverage discounts throughout portfolio

  • Golf & Tennis benefits

  • Employee assistance program

  • Career Growth

  • Flexible Schedules

  • Development Opportunities

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