GENERAL MANAGER - A&G

Twenty Four Seven Hotels

$90K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in General Manager or senior leadership role in hotels
  • Experience with lifestyle, boutique, or premium-brand properties
  • Proven success in financial performance and guest satisfaction
  • Strong leadership skills with team development focus
  • Expertise in revenue management and P&L oversight
  • Advanced analytical and problem-solving abilities
  • Understanding of competitive market dynamics and local demand

Responsibilities

  • Establish and communicate a clear vision for the hotel
  • Foster a culture of service excellence and accountability
  • Oversee all hotel operations to ensure overall performance
  • Deliver exceptional guest experiences across all touchpoints
  • Drive financial performance through strategic business plans
  • Collaborate with sales and marketing for market positioning
  • Engage with the local community as the hotel's public representative

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) with company contribution
  • Paid Time Off (PTO) and Sick Leave
  • On-the-job training and mentorship opportunities
  • Clear pathways for career advancement
  • Associate Referral Program with rewards
  • Exclusive hotel discounts for associates
  • Access to daily pay options
Full Job Description
Our Cambria Hotel Burbank is currently seeking an experienced hospitality professional to serve as General Manager and lead the property to brand standards and Owner expectations. As leader of the team you will help "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns"! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!

Position Summary

We are seeking a dynamic and results-driven General Manager to lead our Cambria Hotel Burbank, a modern, design-forward upscale property positioned to compete in a high-demand, urban market.

This role is both operational and strategic-requiring a strong culture leader who can elevate guest experience, drive financial performance, and serve as a visible ambassador for the hotel within the local community.

The General Manager is accountable for full property performance, including profitability, team engagement, guest satisfaction, and brand excellence, while aligning execution with ownership objectives and Twenty Four Seven Hotels performance standards.

Key Responsibilities

Strategic Leadership & Culture
  • Establish and communicate a clear vision aligned with Cambria brand positioning and ownership objectives
  • Foster a high-performance, accountability-driven culture that emphasizes service excellence, professionalism, and associate engagement
  • Serve as the culture leader and role model ensuring a guest-first mindset across all departments
  • Recruit, mentor, and develop department leaders; drive retention and internal advancement

Operations & Guest Experience
  • Oversee all hotel operations, including Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Administration
  • Deliver exceptional guest experiences across all touchpoints, ensuring strong performance on reputation platforms and guest satisfaction metrics
  • Proactively resolve guest concerns and implement service recovery strategies
  • Maintain compliance with brand standards, safety regulations, and operational procedures

Financial Performance & Asset Management
  • Develop and execute annual business plans, budgets, and forecasts to achieve topline and bottom-line goals
  • Drive performance in key metrics, including RevPAR Index, ADR, occupancy, and GOP margin
  • Analyze operational performance and financial data to identify opportunities and implement corrective actions
  • Maintain disciplined cost controls, labor management, and profitability oversight

Sales, Revenue & Market Positioning
  • Partner closely with Sales, Marketing, and Revenue Management teams to capture market share and drive demand
  • Leverage data, technology, and creative promotions to enhance property positioning
  • Build strong relationships with local businesses, tourism partners, and community organizations

Community Engagement & Brand Representation
  • Serve as the public face of the hotel, representing the property in the local market
  • Establish partnerships and visibility to drive local demand and strengthen brand presence
  • Balance brand compliance with localized, entrepreneurial initiatives

Qualifications
  • Minimum 5+ years of experience as a Hotel General Manager or equivalent senior leadership role
  • Experience with lifestyle, boutique, or premium-branded hotels strongly preferred
  • Proven track record in driving financial performance, operational excellence, and guest satisfaction
  • Strong leadership presence with the ability to inspire, develop, and retain high-performing teams
  • Demonstrated expertise in revenue management, sales strategy, and P&L oversight
  • Advanced analytical, problem-solving, and decision-making skills
  • Deep understanding of competitive market dynamics and local demand drivers
  • Ability to balance brand standards with innovation and operational agility

Our Perks & Benefits

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage
  • Medical, Dental, and Vision insurance
  • Ancillary Benefits to support your well-being
  • 401(k) with company contribution

Work-Life Balance
  • Paid Time Off (PTO) (based on FT or PT status)
  • Paid Sick Leave to take care of yourself when needed (based on FT or PT status)

Career Growth & Support
  • On-the-job training and mentorship
  • Clear pathways for advancement within the company

Extra Perks
  • Associate Referral Program - get rewarded for bringing in top talent
  • Hotel Discounts - enjoy the exclusive rates at our properties
  • Daily Pay - Access to your pay when you want it!

For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels

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