Role OverviewGeneral Manager, Hospitality (Corporate Services)Fannie Mae Midtown | Washington, DC
Lead a premier hospitality program at a top financial services client.Sodexo Corporate Services is seeking a
dynamic General Manager (GM 5) to oversee a high-profile, single-site hospitality operation in Washington, DC. This is an exciting opportunity to lead a
multi-faceted, high-visibility account and deliver a best-in-class employee and guest experience.
Why This Role Stands OutYou'll be at the forefront of a sophisticated hospitality environment that includes:
- A Main Café
- A fully licensed Starbucks
- Catering & Conference Services
- A modern grab-and-go concept
- Pantry Services
As the senior-most hospitality leader on-site, you'll shape the experience, drive innovation, and build strong client partnerships-all while leading a high-performing team.
You'll serve as the
primary client contact for the Food Service Operation, ensuring seamless delivery, operational excellence, and an elevated "white glove" experience across all service lines.
IncentivesM-F 6am to 4pm with some evenings, no weekends
What You'll DoLeadership & Operations- Oversee daily hospitality operations, ensuring teams are equipped, aligned, and delivering at a high level
- Lead, coach, and develop a diverse management team
- Maintain a strong, visible presence across all spaces and services
Client & Guest Experience- Deliver exceptional, white-glove service to clients, employees, and guests
- Build meaningful relationships through proactive engagement
- Act as the trusted advisor and hospitality expert to the client
Events & Retail Oversight- Provide hands-on support during peak meal periods and high-touch events
- Ensure flawless execution of conference and catering services
- Conduct regular walk-throughs and operational audits
Innovation & Continuous Improvement- Drive new ideas, service enhancements, and customer experience initiatives
- Use data and insights to evolve offerings and improve performance
- Partner on marketing and promotional strategies
Financial & Operational Excellence- Own financial performance, reporting, and compliance
- Oversee budgeting, forecasting, and weekly/monthly reporting cycles
- Support accounting processes including invoicing, accruals, and reporting
Training & Development- Build and execute impactful training programs focused on hospitality excellence
- Foster a culture of accountability, growth, and continuous learning
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- A passionate hospitality leader with a strong service mindset
- Proven ability to manage complex, multi-service operations
- Exceptional organizational and multitasking skills
- Strong technology proficiency and data-driven decision making
- Polished communicator with a professional, approachable presence
- Experience in corporate dining, conference centers, or similar environments preferred
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years
