Description and Requirements

Job Description

Job Title:

Public Sector - Senior Director - Client Partner (For Vacant Job Opening)

Senior Client Partner - Public Sector

Slalom's Central team is seeking a Senior Client Partner - Public Sector to drive results by building a well-managed, profitable, and growing book of business and technology delivery opportunities. This role is focused on developing and executing Public Sector go-to-market strategy, growing strategic client relationships, and ensuring high-quality delivery across a portfolio in Eastern Canada.

This is a unique opportunity for the right individual to sell and build strategic relationships within the Public Sector market, with a primary focus on Ontario and broader coverage across Ontario and Quebec.

So, what will I do?
• Drive annual revenue responsibility of $10-15M+ while building a well-managed, profitable Public Sector portfolio.
• Develop and execute portfolio business strategy and planning aligned to One Slalom strategy.
• Build, maintain, and grow trust-based relationships across the Ontario Public Sector, including executive and senior stakeholder relationships within client accounts.
• Establish, maintain, and expand Slalom's footprint within assigned Public Sector accounts across Ontario and Quebec.
• Generate and lead new sales opportunities for Slalom, including RFP responses, service requests, and contracting processes.
• Manage business operations and portfolio health, including pipeline, margin, bill rates, managed revenue, delivery performance, employee engagement scores, and administrative and operational controls.
• Maintain responsibility for a 20% individual utilization target.
• Oversee delivery and quality management across all work and deliverables within the client portfolio.
• Lead, coach, and supervise team members and client partners assigned to accounts within the portfolio.
• Ensure Slalom teams serving clients are engaged, supported, and excited about the work they are doing.
• Own customer satisfaction outcomes, including periodic client feedback conversations and relationship scoring.
• Increase Slalom's market presence and brand recognition through industry and functional meetings, forums, publications, sponsorships, speaking opportunities, and client workshops.
• Maintain awareness of Public Sector trends, priorities, best practices, and market opportunities across the region.
• Participate in Slalom leadership forums and serve as an ambassador of Slalom's culture and values.

And, what will I bring?

• 10+ years of knowledge and experience in technology consulting and/or professional services
• 10+ years of experience managing delivery teams of 5+ consultants through all phases of a project lifecycle
• Current experience working with clients in the Public Sector across Ontario and/or Quebec
• Experience managing the financials of a $10M+ portfolio of work
• Experience selling complex cloud-based technical programs to enterprise-level clients
• Demonstrated experience handling negotiations and difficult conversations
• Strong experience building relationships with CXOs and business decision-makers
• Proven ability to align teams toward a common goal and lead with consistency and credibility
• Experience with strategic planning, portfolio growth, and account leadership
• Ability to balance sales, delivery oversight, financial accountability, and people leadership in a complex client environment

Hybrid/In-office

We are hybrid, but there are expectations that if your team leader requires you onsite, you are able to meet those expectations and requirements.