ADM

GBS Process Excellence Manager

ADM • $108K — $130K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Computer Science, Business Administration, or equivalent experience preferred.
  • Minimum 6 years in similar roles, ideally within Global Business Services.
  • 7+ years of experience in a related field preferred.
  • Proven track record of implementing continuous improvement initiatives in complex organizations.
  • Experience in data visualization and dashboard development using tools like Power BI or Alteryx.

Responsibilities

  • Lead initiatives to streamline and enhance GBS processes for efficiency.
  • Deploy service delivery models utilizing Lean methods and tools.
  • Train frontline employees in Lean strategies including Root Cause Analysis.
  • Develop and implement transition plans for new business units joining GBS.
  • Interpret data to identify trends and generate actionable insights.
  • Collaborate with cross-functional teams and effectively communicate to varied stakeholders.
  • Prepare visualizations and presentations that convert analytic insights into actionable solutions.

Benefits

  • Work in a fast-paced, multinational environment.
  • Foster a culture of continuous improvement.
  • Opportunities for professional development and certifications.
  • Engagement with cross-functional teams.
  • Access to advanced analytical tools for decision-making.
Full Job Description
Job Description

GBS Process Excellence Manager - Chicago or Decatur, IL or Erlanger, KY

Description:
In the role of NA GBS Continuous Improvement Manager, you will be an integral part of our GBS Management Office team and enhance service delivery across our GBS in North America. A significant percentage of your time will be optimizing processes, ensuring exceptional service standards to drive efficiency and effectiveness. The ideal candidate will have strong project execution skills, a keen eye for process improvement, team leadership, and the ability to work effectively in a fast-paced, multinational environment.

Key Responsibilities:
  • Lead initiatives to streamline and enhance GBS processes, ensuring efficiency and effectiveness. Develop project charters, conduct LEAN events to process maps and identify improvement opportunities, and implement a monitoring plan for end-to-end process improvements.
  • Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work, daily huddles, daily capacity management, and other lean tools.
  • Train frontline employees in Lean methods including Root Cause Analysis and streamline and stabilize processes and enable automation.
  • Develop and implement transition plans or scope of expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process. Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.
  • Demonstrated analytical skills to interpret data, identify trends, and generate actionable insights that contribute to informed decision making.
  • Strong capacity for critical thinking, pushing the boundaries, and challenging the status quo to drive continuous improvement.
  • Proven ability to collaborate effectively with cross functional teams and communicate to stakeholders with technical and non-technical backgrounds.
  • Adept at driving process changes by effectively communicating insights, recommendations, and the rationale behind process improvements to stakeholders, and facilitating the adoption of new practices within the organization.
  • Foster a culture of continuous improvement by working closely with GBS teams and wider organizations to understand their needs and challenges and providing them with recommendations to enable data-driven decision-making.
  • Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.
  • Implement and monitor process improvements, measuring the impact on key performance indicators (KPIs).
  • Translate business needs and opportunities into clear, actionable insights across dashboards, scorecards, and ad-hoc analyses.
  • Support the design and iteration of custom dashboards which can be easily understood and used for strategic decision making.
  • Bring structure to business requests, translate requirements into an analytical project approach, and leads projects through completion.
  • Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
Technical Skills:
Experience in Global Business Services (GBS):
  • Understanding typical GBS processes, including RTR, PTC, STP, IT, among others.
  • Knowledge of best practices specific to improving efficiency and service quality in an GBS.
Continuous Improvement and Optimization:
  • Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
  • Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.
Data and Performance Analysis:
  • Strong skill in data analysis to identify trends, patterns, and relevant insights.
  • Ability to provide regular reports and updates on progress, achievements, and challenges to senior management.
  • Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools.
Project Management:
  • Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring.
  • Experience in project management using agile or traditional methodologies.
Behavioral Competencies:
Leadership and Influence:
  • Ability to lead cross-functional teams and motivate them towards common goals.
  • Skill in influencing stakeholders at all levels of the organization to implement changes.
Effective Communication:
  • Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
  • Ability to adapt communication style for different audiences, from technical staff to executives.
Strategic Thinking:
  • Ability to develop and implement long-term strategies aligned with organizational goals.
  • Vision to anticipate future trends and identify improvement opportunities.
Results Orientation:
  • Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
  • Commitment to delivering high-quality results within specified deadlines.
Qualifications:
  • Bachelor's degree in related field such as Engineering, Computer Science, Business Administration or equivalent work experience preferred. Postgraduate studies or certifications in Lean Six Sigma and/or Project Management are valued
  • Minimum of 6 years in similar roles, preferably in a Global Business Services environment
  • 7+ years of experience in related field preferred.
  • Proven track record of successfully implementing continuous improvement initiatives and performance in complex organizations.
  • Experience with data visualization and dashboard development via analysis tools (e.g., Power BI or Alteryx) preferred
  • Ability to think outside the box to solve complex problems and implement innovative solutions.
  • Ability to adapt to rapid and emerging changes in the business and technological environment.
  • Commitment to high ethical standards and personal integrity.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

REF:112095BR

About ADM

Archer Daniels Midland Company offers food ingredients, animal feeds and feed ingredients, biofuels, and other products. ADM transforms natural products into a complete portfolio of ingredients and flavors for foods and beverages, supplements, nutrition for pets and livestock, and more. It was formed in 1902 and headquartered in Chicago, Illinois.

ADM Careers

There has never been a more exciting time to explore the job opportunities at ADM, a global leader in nutrition and agricultural processing. As a company committed to growth, innovation, and sustainability, ADM offers a unique platform for professionals to advance their careers in a dynamic and supportive environment. Work You’ll Do Join ADM’s industry-leading team to help address some of the most pressing challenges of our time, from food production to sustainable energy. At ADM, you can transform industries and foster a healthier future, leveraging our global scale and deep industry expertise. Lead with Innovation and Leadership At ADM, you are positioned to lead at the nexus of agricultural expertise and cutting-edge innovation. Our leadership in the market is driven by our commitment to innovation and diversity, ensuring that we meet global demands sustainably and efficiently. Engage with a Global Team Collaborate with over 33,000 dedicated professionals around the world who are united in their passion for delivering results and making a meaningful impact. ADM’s culture fosters a collaborative and inclusive workplace where diverse ideas lead to extraordinary outcomes. Introducing the ADM Professional Growth Pathways We are dedicated to nurturing the professional growth of our employees through unmatched training, leadership development programs, and diversity training. ADM’s commitment to professional development ensures that your career is future-proof, allowing you to evolve with the industry and our company. Do Meaningful Work Engage in work that matters with a team that values innovation and practical solutions. At ADM, your efforts contribute directly to creating a more secure and sustainable world, from improving global food supply chains to pioneering new bio-solutions. Be Part of a Great Team Experience the power of teamwork at ADM, where our collaborative environment is enhanced by diverse perspectives and a shared commitment to excellence. Our team’s unparalleled capabilities in agribusiness drive our ability to meet the needs of a growing world. Explore Career Opportunities From internships to full-time positions, ADM offers a variety of entry points for individuals at all stages of their careers. Whether you’re refining your skills or ready to lead, find the position that matches your career ambitions at ADM. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference. SEARCH ADM JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at ADM.
Learn more about ADM
Size
41,000 employees
Market Cap
$52 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1902
5 Year Trend
+6.5%
Revenue
$64.3 billion
NASDAQ
ADM
* Ladders Estimates

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