Job DescriptionThe SinglePoint Business Operations Analyst supports the SinglePoint application by providing third-level production support for complex issues escalated beyond front-line and level two teams. Day to day, this role works call tracking tickets, performs file monitoring, supports SinglePoint access management, and participates in code deploy validations and follow-up issue discussions. The role partners closely with internal support teams and the SinglePoint development team, communicates operational updates through Teams, and helps keep daily production support running smoothly while supporting coverage during later business hours as part of a rotating schedule.
Basic Qualifications- Bachelor's degree, or equivalent work experience
- Typically six or more years of related experience
Preferred Skills/Experience- Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
- Advanced understanding of project management and testing methodology and procedures
- Ability to develop test schedules, review testing plans, track test issues and report on test results
- Strong analytical and forecasting skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work as part of a project team
- Effective verbal and written presentation and communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Location expectationsThis role requires working from a U.S. Bank location three (3) or more days per week.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00
Posting may be closed earlier due to high volume of applicants. 
