Blackbaud, Inc.

Functional Expert Champion, RE NXT & AI Innovation

Blackbaud, Inc. • $87K — $114K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in Customer Success, Product Marketing, or related SaaS role
  • Proven experience presenting to executive and technical stakeholders
  • Strong storytelling and presentation capabilities
  • Ability to connect product features with customer value
  • Cross-functional collaboration experience
  • Familiarity with RE NXT or equivalent SaaS platforms
  • Experience in driving digital transformation and product adoption
  • Preferred: Nonprofit sector experience and knowledge of AI technologies

Responsibilities

  • Act as a subject matter expert on RE NXT and AI capabilities
  • Engage customers to enhance product usage and optimize workflows
  • Deliver impactful presentations and thought leadership content
  • Collaborate to define best practices for customer operational maturity
  • Partner with teams to create effective adoption strategies
  • Develop resources like playbooks and success stories for customers
  • Analyze feedback and product usage to identify improvement areas
  • Liaise between customers and internal teams to guide product innovation

Benefits

  • Medical, dental, and vision insurance
  • Remote-flexible work options
  • Wellness programs
  • 401(k) with company match
  • Flexible paid time off
  • Generous parental leave
  • Culture of community support with 'Donations for Doers'
  • Pet insurance and legal identity protection
  • Tuition reimbursement program
Full Job Description
About the Role

As a Functional Expert Champion, you'll help nonprofit organizations get the most value from Blackbaud's RE NXT platform by combining product expertise, industry best practices, and customer engagement. You'll serve as a trusted advisor, thought leader, and product advocate, helping customers adopt new capabilities, understand emerging AI innovations, and achieve meaningful business outcomes.

Working across Product, Customer Success, Marketing, Sales, and Data & AI teams, you'll translate complex product capabilities into clear, compelling stories that drive customer success, product adoption, and long-term growth.

What You'll Do
  • Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities.
  • Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes.
  • Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content.
  • Partner with customers to identify best practices and help them achieve greater operational maturity and success.
  • Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs.
  • Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories.
  • Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement.
  • Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities.

What We'll Want You to Have
  • 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role.
  • Experience presenting to executive, technical, and end-user audiences with confidence and credibility.
  • Strong communication, storytelling, and presentation skills.
  • Ability to translate product capabilities into customer value and business outcomes.
  • Experience working cross-functionally across multiple teams.
  • Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows.
  • Experience driving product adoption, change management, digital transformation, or customer success initiatives.
  • Preferred: Nonprofit industry experience and familiarity with AI-powered technologies and solutions.


The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:
  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program

About Blackbaud, Inc.

Blackbaud is a cloud computing provider that serves the social good community—nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration. Blackbaud's flagship product is a fundraising SQL database software, Raiser's Edge. Revenue from the sale of Raiser's Edge and related services accounted for thirty percent of Blackbaud's total revenue in 2012. Other products and services include Blackbaud Enterprise CRM, Altru, Financial Edge, Education Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, Luminate CRM, Friends Asking Friends. In addition, Blackbaud offers consultancy services to nonprofit organizations. Blackbaud was founded in 1981 by Anthony Bakker. The company is headquartered in Charleston, South Carolina. It has regional offices in Austin, Texas; Plano, Texas; St. Paul, Minnesota; and Bedford, New Hampshire. Internationally, Blackbaud has offices in London, England; Sydney, Australia and Glasgow, Scotland. Michael Gianoni is Blackbaud's CEO.
Learn more about Blackbaud, Inc.
Size
3,600 employees
Market Cap
$3 billion
Industry
Information Technology
Net Income
$7.7 million
Founded
1981
5 Year Trend
+4.9%
Revenue
$913.2 million
NASDAQ
BLKB
* Ladders Estimates

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