About the Team

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.

About the Role

We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

• Our team members:

  • Confidently and consistently provide excellent customer service

  • Engage customers to quickly understand business requirements

  • Share their broad experience with industry practices

  • Adapt and succeed independently in challenging situations

  • Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions

  • Support multiple customers concurrently on short duration projects

  • Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.

  • Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day

  • Share expertise with customers on a variety of Ask-an-Expert requests by:

    • Conducting research to ensure understanding of customer questions and related Workday concepts.

    • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.

    • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.

    • Clearly and effectively communicating responses and value to customers.

  • Partner with an Engagement Manager to deliver services that include:  

    • Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)

    • Functional Review (Tenant Review with Consulting Services) 

    • Health Check (Tenant Review with Cross Functional Consulting Services) 

  • Additional Services that our consultants deliver include:

    • Collaboration Crews (Facilitate group customer sharing discussions).

    • Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).

    • Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption). 

    • Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).

About You

Basic Qualifications -  Functional Consultant - Talent & Performance, Learning

• ​3 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience

• 3 + years of experience with the following product areas: Talent & Performance and / or Learning

• 1+ years of Workday Consulting experience or experience as a Workday SME

Other Qualifications

• Ability to travel up to 10%.

• Bachelor’s degree or related experience required.

• Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.

• The ability to work on multiple engagements simultaneously.

• Experience with global implementations is preferred.

• Excellent verbal and written communication skills.

• Ability to deliver and get results while managing to a project plan.

• Capable of leading and influencing design meetings toward an effective and collaborative outcome.

• Experience with influencing, interacting and collaborating with senior leaders, internally and externally.

• Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions.

• Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $99,400 USD - $149,200 USD

Additional US Location(s) Base Pay Range: $94,600 USD - $167,900 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.