What are we looking for?The Functional Architect is a domain expert responsible for managing the day-to-day operational needs of VBA clients following implementation, including Zendesk ticket support, client meetings, ongoing training, and platform guidance. Functional Architects serve as trusted advisors to clients by helping them successfully operate, maintain, and expand their use of the VBA platform. This includes addressing operational questions, guiding clients on platform functionality and workflows, and providing ongoing support to ensure clients are using the system effectively.In addition to client operations, Functional Architects develop deep expertise within specific areas of the VBA platform through VBA's functional domain expertise model. This model allows employees to build specialized knowledge in key platform areas while contributing that expertise across teams. Functional Architects collaborate closely with Implementation Architects, Data Integration Analysts, Product teams, and client stakeholders to ensure that client environments remain stable, scalable, and aligned with best practices. Their domain expertise also helps support product feedback, internal knowledge sharing, and cross-team collaboration across the organization.What are we looking for in this position?- 3-5+ years of experience in healthcare administration, benefits administration, or healthcare technology
- Understanding of healthcare operational workflows including claims processing, eligibility, or plan administration
- Strong analytical thinking and problem-solving abilities
- Ability to communicate complex system concepts clearly
- Strong organizational and collaboration skills
What We Consider a Plus- Experience supporting client operations or system implementations
- Exposure to claims workflows, plan configuration, reporting, or system automation
- Experience participating in cross-functional teams supporting system solutions
What will you be doing?Client Operations & Support- Manage the day-to-day operational needs of VBA clients, including Zendesk ticket management, client meetings, ongoing training, and operational support.
- Serve as a primary point of contact for client questions related to platform functionality, workflows, and best practices.
- Provide guidance to clients on system usage, configuration logic, and operational processes.
Functional Domain Expertise- Develop and maintain expertise within assigned platform domains
- Serve as a subject matter expert for both clients and internal teams within credentialed domains
- Provide guidance on configuration logic, system behavior, and operational workflows
- Support internal teams by answering domain-specific platform questions
Cross-Team Collaboration- Work with Product teams to identify potential system improvements or enhancement opportunities
- Collaborate with Data Integration teams when domain knowledge impacts data workflows or reporting
- Participate in cross-functional discussions to improve platform usage and operational processes
Knowledge Sharing & Communication- Participate in functional domain Slack channels where teams collaborate on system questions and solutions
- Share best practices and insights with colleagues across departments
- Contribute to documentation that strengthens organizational knowledge of the platform
- Help maintain clear and consistent communication across teams regarding platform functionality
Continuous Learning & Growth- Expand knowledge of the VBA platform by earning additional domain credentials
- Participate in internal knowledge sharing and mentorship opportunities
- Contribute to the ongoing development of best practices and system expertise across the organization
Travel Requirements: 20%
Location: Remote
What can VBA offer you? Purposeful Work. Flexible Culture. Human-Centered Tech.At VBA, you'll be part of a team that's connected by mission and driven by innovation. We offer the flexibility to do your best work from wherever you are, the tools and support to grow your career, and the chance to make a real impact on the healthcare experience. Our culture blends trust, collaboration, and curiosity-giving you space to think boldly and the structure to succeed.
Work/Life Balance:- Remote/Hybrid Schedules (depending on job role)
- Time off:
- 12 Paid Holidays
- Responsible Time Off
- Volunteerism Day
- Paid Parental Leave:
- 2 Weeks: Bonding Leave
- 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)
Financial Health-Company Sponsored Benefits:- Life insurance-$500,000 guaranteed issue
- Short- and long-term disability insurance
- Employer match on employee 401(k) contributions
- Broadband Reimbursement up to $120
Health & Wellness:- Health Insurance (2-Medical Plan Options)
- Dental and vision coverage also subsidized by VBA
- Employee Assistance Program
