Salary : $100,110.40 - $121,035.20 Annually
Location : King Street Center - 201 S Jackson St, Seattle, WA
Job Type: Term-Ltd
Job Number: 2026TB27463
Department: MTD - Metro Transit
Division: Mobility
Opening Date: 07/09/2026
Closing Date: 7/26/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time

Summary
We are accepting applications from Current King County Metro Employees who have passed probation in their current Career Service position.
King County Metro Transit is looking for a Functional Analyst II to support the best use of the ORCA system by Metro Pass Sales Office, Business Choice Team and the Neighborhood Pop-Up program.

This recruitment will be used to fill one (1) special duty assignment vacancy and may create an eligibility pool for future special duty assignment positions. The eligibility pool will be valid for 12 months from the date of posting and can be used at the discretion of the hiring authority.
Job Duties
Applying is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Functional Analyst II, you will:

• Analyze the way the Pass Sales, Business Choice and Neighborhood Pop-Up teams use the ORCA system and make recommendations for system changes to improve the user and customer experience
• Manage ORCA technology, including identifying and managing new technology opportunities.
• Troubleshoot system issues and assist with tracking, reporting, and escalating system-related concerns.
• Support the in-person operations of the Pass Sales Office by providing technical and escalated customer service assistance.
• Coordinate system operations, enhancements, and development efforts with internal and external partners, including Mobility workgroups, King County departments, and community organizations, to support efficient service delivery and collaboration.
• Define and document business functions and processes both in and outside of the ORCA system.
• Assist with preparing and delivering user training.
• Develop internal queries, reports and data tracking systems.
• Demonstrate a commitment to equity and sustainability. Promote an equitable, diverse and inclusive work environment and support diversity and inclusion goals.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following Minimum Qualifications:

• Experience working within the ORCA CRM (Salesforce), OFT & CST applications.
• Demonstrated technical skills, including but not limited to proficiency in MS Office and the ability to learn new systems.
• Understanding of the King County Metro and regional Fare Media Products.
• Demonstrated knowledge of developing and utilizing tracking systems, data collection and analysis, and reporting.
• Demonstrated skill in customer support and relations, and in the ability to communicate with diverse audiences in a tactful, diplomatic and sensitive manner.
• Strong attention to details, as well as the ability to see how they fit into larger goals and objectives
• Demonstrated interpersonal skills, including the ability to effectively build and sustain positive relationships with people from diverse cultural, professional and socio-economic backgrounds.
• Demonstrated skill in training, teaching and providing effective direction to others.
• Demonstrated ability to work well with others and support a team's success
• Demonstrated skill in working effectively and making sound decisions, even under stressful conditions.
• Demonstrated experience promoting fairness, respect, inclusiveness, integrity, and ethical conduct in the workplace.
• Demonstrated skill in planning, problem solving and setting appropriate priorities.
• Excellent oral and verbal communication skills and the ability to tactfully navigate sensitive topics.
• Demonstrated experience being a dependable and reliable team member.

Desirable Qualifications

• Experience with JIRA, VASA Reporting, Power-BI, Excel
• Demonstrated experience presenting information to a broad audience
• Working knowledge of Pass Sales Office Operations
• Ability to communicate clearly and concisely.

Supplemental Information
Required Application & Selection Process:

• Submit an online employment application.
• Cover letter
• Resume
• Complete supplemental questions.

Completed applications will include at least 10 years of employment history (if you have 10 or more) or to include relevant experience.

All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communication skills. The most competitive candidates may be invited to participate in one or more interviews.

NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.

Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at:

Who May Apply
We are accepting applications from Current King County Metro Employees who have passed probation in their current position.

Work Schedule
The work week is 40 hours, Monday through Friday. The position is subject to the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled.

Work Location
The primary location of the position is at the King Street Center, 201 S. Jackson St., Seattle, WA 98104. This will be an onsite/in-person position.

Union Representation /Job Code/Grade
Protec 17 /Job Code 733405 /Grade 57

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Tracy Bylund,
For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01

Are you a current King County Metro employee who has passed probation in their current career service position?

• Yes
• No

02

Do you have work experience with the following applications? Check all that apply.

• Customer Service Terminal (CST)
• Order Fulfillment Tool (OFT)
• Salesforce within ORCA

03

Do you have experience presenting information to a broad audience? (Desired, not required)

• Yes
• No

04

Do you have experience with any of the following? Select all that apply, (Desired, not required)

• JIRA
• VASA Reporting
• Power-BI
• Excel

05

MTD/Nepotism - If you have a relative who works for King County Metro Transit, please provide the employee's name, position, and your relationship. Note: A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner. If you do not have a relative employed by King County Metro, please indicate "N/A".
06

MTD/Nepotism - If you have a relative who works for Metro, please provide the Division of King County Metro that they currently work in. Select all that apply.

• a. Bus Operations Division
• b. Capital Division
• c. Employee Services Division
• d. Facilities Division
• e. Finance & Administration Division
• f. General Manager's Office
• g. Marine Division
• h. Mobility Division
• i. Rail Division (including Streetcar)
• j. Safety, Security & Quality Assurance
• k. Vehicle Maintenance
• l. I do not know which Division my relative works in at Metro Transit
• m. I do not have a relative that works for King County Metro

Required Question