The Role + Purpose

As a Fulfillment Manager, you’ll own end-to-end wholesale fulfillment operations across full-price and off-price channels, ensuring orders are executed accurately and on time. You’ll sit at the center of the order management ecosystem — partnering across Supply Chain, Finance, and key account teams to drive inventory optimization, pricing integrity, and operational excellence. This role requires strong analytical skills, a sharp eye for detail, and the ability to lead a team while managing multiple priorities in a fast-paced wholesale environment. You’ll also play a key role in developing talent and strengthening cross-functional partnerships that support the broader goals of the Wholesale Operations team.

Responsibilities

Team Leadership + Oversight

• Lead and develop a direct report, fostering accountability, analytical growth, and operational efficiency across wholesale fulfillment
• Directly manage all off-price execution while providing strategic oversight to the Senior Operations Analyst who owns full-price operations
• Serve as the key operational liaison with the DC Operations Manager, ensuring alignment on fulfillment priorities and timely resolution of issues that impact shipping performance and customer satisfaction

Order Management + Fulfillment

• Oversee end-to-end wholesale fulfillment across full-price and off-price channels, ensuring supply levels consistently meet customer demand
• Drive inventory optimization and control by monitoring supply levels against open demand to ensure adequate inventory is in place to fulfill customer commitments
• Track and report on weekly shipping activity, order extensions, and cancellations — proactively identifying and resolving delays or discrepancies before they impact delivery
• Own the weekly Replenishment roll-up and drive monthly projection alignment for key accounts

Financial Accountability + Pricing

• Maintain financial accountability across the order lifecycle, including demand tracking, risk exposure, and reconciliation
• Ensure pricing accuracy across all wholesale demand by proactively scrubbing discrepancies and executing demand refreshes in SAP when changes occur
• Partner cross-functionally on reticketing projects and Distribution Center execution to ensure timely fulfillment of updated product requirements

Qualifications

Required:

• 5+ years of experience in wholesale operations, order management, or supply chain fulfillment
• Advanced proficiency in Microsoft Excel
• Proficiency in SAP and EDI
• Strong analytical and financial skills, with demonstrated experience in demand tracking, reconciliation, and reporting
• Proven people manager with experience leading and developing direct reports in an operational setting
• Highly organized and detail-oriented, with the ability to manage multiple priorities under tight deadlines
• Effective communicator with strong cross-functional collaboration skills

Preferred:

• Experience in wholesale operations within a multi-channel retail or consumer goods environment
• Familiarity with off-price channel execution and key account replenishment programs
• Exposure to Distribution Center operations, reticketing, or inventory transfer workflows

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.