Front Office | Overnight Assistant Front Office Manager

Hyatt Hotels Corporation

$80K — $83K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in hotel front office operations
  • Previous supervisory experience preferred
  • Strong knowledge of night audit procedures
  • Excellent customer service skills
  • Ability to work overnight shifts

Responsibilities

  • Oversee the night audit team to ensure smooth operations
  • Manage front desk operations during the overnight shift
  • Handle guest inquiries and resolve issues effectively
  • Ensure accuracy of financial transactions
  • Maintain high standards of guest service

Benefits

  • Medical coverage starting after 30 days
  • Vision and dental insurance
  • 401(k) and retirement savings plan
  • Short-term disability insurance
  • New child leave and adoption assistance
  • Paid time off that increases with service years
  • Paid holidays and sick days
  • Compassionate and jury duty leave
  • Employee assistance program
  • Free uniforms and cleaning services
  • Free colleague meals during shifts
  • Discounted hotel stays from day one
  • Tuition reimbursement and ORCA pass subsidy
Full Job Description
Overnight Assistant Front Office Manager will oversee the night audit staff, ensuring smooth operations during the overnight shift. The role involves supervising night auditors, managing the front desk operations, and handling guest inquiries and issues that arise during the night. This role ensures the accuracy of financial transactions and maintains the highest standards of guest service.

The budgeted annual salary for this position is $80,200 - $83,000.

As a colleague, we have you covered with amazing benefits and perks!

Benefits
  • Medical, after 30 days of employment
  • Vision Insurance
  • Dental Insurance
  • 401(k) & Retirement Savings Plan (RSP)
  • Basic Life Insurance
  • Short Term Disability Insurance
  • New Child Leave & Adoption Assistance
  • Paid Time Off
    • Full-Time Colleagues:
      • 11 days (88 hours) earned for having 0 - 3 years of service
      • 16 days (128 hours) earned for having 4 - 8 years of service
      • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave

Perks
  • Employee Assistance Program
  • Free Uniforms and Cleaning of your Uniform
  • Free parking
  • Discounted Rooms at any participating Hyatt location starting on your first day of employment
  • Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
  • Free colleague meals during shift
  • Hyatt Colleague discount program
  • Tuition Reimbursement*
  • ORCA Pass subsidy*

*Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

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