Omni Hotels

Front Office Manager

Omni Hotels • $76K — $86K *
San Francisco, CA 94112In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • At least 3 years of hotel front desk experience in a managerial role.
  • Willingness to work approximately 50 hours per week, including weekends and holidays.
  • Excellent organizational and supervisory skills.
  • Strong customer service ability, especially under stress.
  • Preferred luxury hotel experience.
  • Experience managing in a union environment is a plus.

Responsibilities

  • Assist Director of Front Office with overall management of Front Office operations.
  • Ensure compliance with service levels, labor standards, and staff development.
  • Run necessary reports to support Front Office functions.
  • Provide ongoing training to associates to maintain operational standards.
  • Manage communication between departments, especially with other Front Office leaders.
  • Address and resolve guest complaints to ensure satisfaction.
  • Handle daily administrative tasks like rate discrepancies and credit checks.

Benefits

  • Flexible work shifts including weekends and holidays.
  • Opportunity for professional development and training programs.
  • Experience working in a luxury hotel environment.
  • Exposure to union management practices.
Full Job Description
Job Purpose:

To ensure maximum Front Office operating efficiency by assisting the Director of Front Office and Front Office Supervisor with the oversight of all operations relating to the Front Office, resulting in high levels of guest satisfaction and associate development.

Essential Job Functions:
  • Assists the Director of Front Office to oversee all aspects of Front Office and Bell/Door personnel including service levels, labor standards, coaching and progressive discipline, and labor relations.
  • Ensure all needed reports are run.
  • Continued training done with all associates. Ensure MOS& POE program is consistent.
  • Communicate with all departments on continuing basis. Especially the communication with the other Front Office Manager and Front office Supervisor each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day, i.e., V.I.P.'s, Select Guests, Special Requests, etc.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assist with departmental scheduling and monitoring payroll productivity.
  • Attend meetings as assigned by the Director of Front Office as needed.
  • Ability to work varied days and shifts based on operational needs.
  • Additional duties as assigned by the Director of Front Office.

Qualifications:
  • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Luxury Hotel Experience Preferred.
  • Experience Managing in a Union Environment Preferred.
  • Must have 2 years directly related experience (Hotel-Front Desk) in a managerial role.
  • Must be able to work flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Luxury Hotel Experience Preferred
  • Experience Managing in a Union Environment Preferred

Physical Requirements:
  • Ability to stand for prolonged periods of time. Occasional lifting, bending, and squatting.

Salary Range: $76,000 - $86,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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