Microsoft

Fraud Operations Investigation Analyst

Microsoft • $119K — $234K *
Redmond, WA 98052In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Doctorate in Statistics, Mathematics, Computer Science, or related field; OR a Master’s with 3+ years of relevant experience; OR a Bachelor’s with 4+ years of relevant experience.
  • Experience in software development lifecycle, large-scale computing, and cyber security-related areas, particularly fraud detection.
  • Strong analytical skills with the ability to synthesize complex data into actionable insights.
  • Effective communication skills for technical and non-technical audiences.
  • Collaborative mindset to work across engineering, legal, compliance, and partner teams.

Responsibilities

  • Conduct detailed fraud investigations on accounts, tenants, and partners to identify fraudulent activities.
  • Correlate and analyze signals from multiple evidence sources to reconstruct fraud incident timelines.
  • Document investigative findings in a clear, organized, and audit-ready format.
  • Execute actions to block fraudsters, including account suspensions and clean-up operations.
  • Monitor fraud signals around the clock, validating alerts and prioritizing cases for investigation.
  • Perform security reviews and vetting of partners to enforce trust standards.
  • Write and maintain Standard Operating Procedures (SOPs) for investigative processes.

Benefits

  • Access to a collaborative and innovative work environment at one of the leading tech companies.
  • Opportunity to work on high-stakes cases affecting customer trust and financial integrity.
  • Involvement in cross-functional teams, enhancing diverse skill development.
  • Potential for professional growth through structured feedback and continuous improvement initiatives.
  • Participation in on-call rotations that enrich experience in high-priority investigative situations.
Full Job Description
Overview

The Fraud Operations Investigation Analyst is a core member of Microsoft's Fraud & Vetting Operations (FVO), responsible for conducting deep-dive investigations into complex fraud and abuse cases across Microsoft's cloud and service ecosystem. This role is critical to protecting customer trust, reducing financial harm, and ensuring operational rigor in a high-stakes, rapidly evolving threat landscape. The analyst operates within a fraud-first, financially driven, and threat-actor informed model, collaborating closely with engineering, legal, compliance, and partner teams to deliver audit-defensible outcomes and continuous improvement.

Responsibilities

  • Fraud Investigation:
    • Conduct deep-dive investigations on accounts, tenants, and partners to determine fraud-from-birth, abuse, or legitimate compromise.
    • Correlate signals across systems and time, leveraging multiple evidence sources to reconstruct incident timelines and root causes.
    • Document findings, evidence, and investigative actions in a clear, audit-ready manner.
  • Remediation & Containment:
    • Execute blocks, suspensions, recoveries, and clean-up actions.
    • Coordinate remediation workflows with partners, customers, and legal as needed.
    • Ensure remediation accuracy and minimize customer/partner impact.
  • Monitoring & Triage:
    • 24x7 monitoring of fraud signals and alerts, validating detections and assessing severity.
    • Prioritize and route cases to appropriate investigative paths, including escalation for high-severity incidents.
  • Vetting & Trust Enforcement:
    • Perform security reviews and onboarding vetting for partners and identities.
    • Execute re-verification and post-incident vetting actions to enforce trust standards.
  • Playbook & SOP Documentation:
    • Write and maintain detailed SOPs and troubleshooting guides for investigative processes.
    • Contribute to centralized documentation and iterative updates for onboarding and operational excellence.
  • Continuous Improvement:
    • Provide structured feedback on detection efficacy, tooling gaps, and process improvements.
    • Participate in post-incident reviews and feed learnings back into detection and operational playbooks.


Success Measures

  • Quality and consistency of investigative outcomes (accuracy, auditability, customer impact).
  • Timeliness and effectiveness of remediation and containment actions.
  • Contribution to SOP/playbook improvements and operational maturity.
  • Collaboration and communication effectiveness with cross-functional teams.


Core Competencies

  • Analytical and problem-solving skills; able to synthesize complex data and signals into actionable insights.
  • Deep understanding of fraud, abuse, and threat actor tactics, techniques, and procedures (TTPs).
  • High attention to detail, documentation rigor, and audit-defensible decision making.
  • Effective communicator-able to document and present findings clearly to technical and non-technical audiences.
  • Collaborative mindset; works effectively across engineering, legal, compliance, and partner teams.
  • Adaptable and resilient in a fast-paced, ambiguous environment with shifting priorities.


Qualifications

Required Qualifications
  • Doctorate in Statistics, Mathematics, Computer Science, or related field
    • OR Master's Degree in Statistics, Mathematics, Computer Science, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
    • OR Bachelor's Degree in Statistics, Mathematics, Computer Science, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
    • OR equivalent experience.

Additional Requirement
  • Participate in a scheduled on-call rotation, including weekends and public holidays, as required for high-priority investigations.

Preferred Qualifications
  • Certifications: CompTIA Security+, BlueTeam Level 1, SANS GSEC, GCIH, or similar.
  • Experience in Digital Forensics and Incident Response (DFIR) is highly advantageous.
  • Prior experience in fraud investigations, threat analysis, or security operations.


Security Operations Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Microsoft

More Information Technology Jobs

Find similar Fraud Operations Investigation Analyst jobs:

NationwideRedmond, WA