Reporting to the Manager, RTR Payment System Operations, the Fraud Operations Analyst is responsible and accountable for executing defined operational processes and procedures related to the RTR and NPFS (National Payment Fraud System) while exercising good judgement and managing risk to the enterprise risk tolerance. The Operations Analyst is an important subject matter expert on the RTR operations, providing system monitoring, analysis and recommendations based on their expertise and research. Responsibilities of the Fraud Operations Analyst are but not limited to: Business Services and Operations • Perform in depth research and analysis in support of projects and other related work items to provide advice and recommendations to RTR Payments System Management. • Provide a business interface between RTR Operations, Technical System Operators and Support teams and other external stakeholders, ensuring that issues impacting Participants or Payments Canada are identified, constructive questioning of business, operational and policy implications is completed and resolutions analyzed. • Develop a strong understanding of Payments Canada's by-laws, rules and standards to ensure operational excellence. • Conduct research to promptly respond to public inquiries related to payments and Payments Canada rules and standards. • Contribute to the continual improvement of the RTR System Operations team by proactively identifying, documenting and sharing process improvement opportunities. • Execute the operations, monitoring, and oversight of RTR business processes and activities. • Participating in on-call schedule for Operational Support of all RTR operational incidents and events. • Work closely with the RTR Payments System Operations (RPOC) team to ensure smooth service delivery. • Support small, cross-functional teams to support the coordination and execution of operational projects and annual initiatives. Reporting • Assist internal Payments Canada teams responsible for delivery of the Quarterly Operational Health report and other related reports, including innovating and improving on the depth and quality of the team's reporting for various internal and external audiences. • Interface with and provide timely, accurate information to various corporate reporting teams (e.g., risk and security, compliance, research). • Assist with key reporting activities, including the annual tiered participation reporting. Subject Matter Expert • Develop a strong understanding of Payments Canada payment systems and payment functions including how Payments Canada systems interact with other FMIs and participant systems. • Share subject matter expertise internally with colleagues to help ensure adequate cross training for critical functions. Project Coordination and Committee Support • Coordinate work related to assigned Payments Canada task forces, working groups or committees including coordinating meetings, preparing reports and meeting minutes and undertaking research and analysis when required. • Represent the team on internal and external committees, acting as the liaison between members and/or other Payments Canada divisions and the RTR Operations team. • Collaborate on project teams to support the coordination and execution of operational projects and annual initiatives. Technical Competencies • Strong presentation and business communication skills including a keen sense of organizational awareness. • Knowledge of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement Systems. • Knowledge of project management strategies and principles. • Ability to perform research, conduct analysis and present findings Personal Competencies • Strong time management and organizational skills. • Strongly values learning and continuous development/improvement. • Demonstrated commitment to quality and attention to detail. • Strong collaborative and communication skills. • Detail-oriented focus with the ability to multitask under tight deadlines. • Ability to work independently and as part of a team. • Strong relationship management skills. • Ability to analyze and manipulate data for investigation and problem solving purposes | What you need to be successful • Post-secondary education in a relevant area. • Minimum of three (3) years of progressive experience in a business operations, administration, economics, or policy related position. • Experience in establishing and maintaining effective relationships with internal and external stakeholders. • Experience in or understanding of project management principles. • Ability to work outside of regular working hours based on operational requirements. • Ability to participate in an on-call rotation. • Occasional travel may be required. • Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada. • ITIL Certification is considered an asset. • Experience in the financial industry is considered an asset. • Bilingualism (English and French) is considered an asset. | Salary range Our target starting rate for this role is $83,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below. Please submit your application by September 11, 2026. | What's in it for you? • Flexible, hybrid (remote/office) environment. • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). • Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. • 26 weeks of paid maternity and parental leave top-up (if eligible) • Rewards and recognition program. • Access to office gym facilities. • Internal and external professional development opportunities. • Fun team and organizational events. • Monthly all staff forums led by our Executive Leadership Team.