Job DescriptionIn this role, you will support the performance and operational execution of a portfolio of Miracle-Ear franchise locations. You will partner closely with franchise owners to improve store performance, coach on day-to-day execution, and drive consistency in key business practices. This role reports to the Vice President of Sales and is a critical contributor to franchise success across the network.
Compensation: Based on qualifications we anticipate the hiring range will be
$85k - $100k, with eligibility for a performance-based incentive plan.
Hybrid Work: We require team members to be in our downtown Minneapolis office three days per week, offering flexibility while fostering in-person collaboration.
Travel Requirements: This is a field-based role with regular travel to support franchise locations, and in-person engagement is a core component of success in this position.
Benefits Offered:- Health & Financial: Medical, Dental, Vision, 401(k) with company match, family hearing aid benefits, and tuition reimbursement.
- Work-life Balance: Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, parental leave and bereavement.
- Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP), providing holistic support for you and your family.
- Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.
- Commuter Support: Reimbursement for transportation (parking downtown, bus or train).
Key Responsibilities:Operational Execution & Performance Support- Conduct regular business reviews and analyze key performance indicators to identify gaps and opportunities across franchise locations.
- Develop and implement actionable plans that improve store-level performance, operational consistency, and customer experience.
Franchisee Coaching & Account Management- Serve as the primary partner to franchise owners, providing hands-on coaching to improve sales execution and day-to-day operations.
- Support adoption and execution of company programs, tools, and initiatives while reinforcing accountability to performance goals.
Performance Monitoring & Cross-Functional Collaboration- Track account performance, analyze trends, and escalate risks or opportunities to leadership as needed.
- Collaborate with cross-functional partners to ensure consistent execution of corporate initiatives across franchise locations.
Must-Have Qualifications:- 5-7 years of experience in multi-unit retail, franchise operations, or a similar field-based role.
- Demonstrated experience driving operational improvements and measurable performance outcomes.
- Strong understanding of retail KPIs and store-level performance drivers.
- Proficiency in Microsoft Office tools and ability to translate data into actionable insights.
Preferred Qualifications:- Bachelor's degree in Business, Finance, Marketing, or a related field.
- Experience working directly with business owners or franchise operators.
- Experience in franchise systems or multi-location retail environments.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
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