Position Description: As a
Franchise Implementation Consultant, you'll play a critical role in helping franchise organizations successfully adopt and scale the
PAR OPS platform. Partnering closely with clients and cross-functional teams, you'll guide implementations from planning through deployment, ensuring projects are delivered on time, within scope, and with exceptional quality.
As a trusted advisor and subject matter expert, you'll help franchise operators maximize the value of PAR OPS while driving adoption, operational efficiency, and long-term success. You'll also collaborate closely with Support and Technical Services teams to ensure a seamless transition from implementation to ongoing support.
This role is ideal for someone who combines hospitality expertise, technical aptitude, and strong client-facing consulting skills to deliver outstanding customer outcomes.
Position Location:Remotely based in our remote USA hub locations: Austin, TX, Philadelphia, PA, Minneapolis, MN, Chicago, IL, Champaign, IL, and Central New York (Albany, Buffalo, Rochester, Syracuse, New Hartford).
Reports To: Manager, Implementation
What We're Looking For:Requirements:- Proven ability to manage multiple priorities and projects simultaneously
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to clearly communicate technical and financial concepts
- Comfortable navigating ambiguity and adapting to changing priorities
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Hospitality industry experience in a management capacity highly preferred
- 4 year technical degree or equivalent related experience highly preferred
- 1+ year of experience working with restaurant back-of-house technology highly preferred
Additional skills:- Strong project, operational, and time management capabilities
- Effective training, facilitation, and presentation skills
- Confidence leading customer-facing discussions and solution reviews
- Consultative mindset with a focus on process improvement
- Experience with application design, database tools, and restaurant technology solutions (preferred)
- Ability to collaborate effectively across cross-functional teams
- Highly organized, detail-oriented, and self-motivated
- Capable of managing multiple customer engagements simultaneously
Unleash your potential: What you will be doing and owning:- Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption
- Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience
- Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle
- Assess customer operational and technical requirements, recommending solutions that support business goals and growth
- Configure, test, and validate software solutions to ensure successful rollouts across franchise networks
- Proactively identify and resolve project risks, implementation challenges, and customer issues
- Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment
- Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives
- Provide customer support and participate in scheduled after-hours support rotations as needed
Interview Process:- Interview #1: Video Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with the Team (via MS Teams)
