Fragrance & Beauty Boutique Director, Green Hills

About therole:

Be a critical part of our Fragrance & Beauty (F&B) community atCHANEL-- 2ultimate House of Luxury.2 Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships.

Whatimpactyoucancreate atCHANEL:

Team Development

• Ensure continuous growth and development of boutique staff with a focus on succession planning and career development.

• Create and drive development plans, oversee annual review process for all store employees

• Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills andexpertiseto deliver an exceptional client experience

• Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics

• Proactivelyidentify, address, and resolve employee issues in a professional manner andin accordance withCHANELstandards, policies, and procedures; partnering with HR as needed

• Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain

• Ensure a consistent and effective on-boarding experience for new hires

Leadership

• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment

• Play an activeroleon the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique

• Assume overall leadership responsibility for the boutique and act as the ultimate decision maker

• Approach the business with an omni-channel mindset, driving sales to fashion boutiques andCHANEL.com where appropriate

• Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center

Client Experience and Development

• Provide a unique and memorable in store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique

• Foster a culture of building relationships and personalizing client experiences

• Address and successfully resolve client situations according to company philosophy, policies, and standards

• Meet the annual voice of client standards as defined by corporate

• Attend seasonal seminars hosted by Education Executives and corporate meetings

Image

• Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences

• Support andmaintaina hygienic client experience bymaintainingstandards

• Maintain visual merchandising standards at all times

• Create a culture of service,expertise, cleanliness, organization, and attention to detail

Business Driver and Brand Ambassador

• Consistently achieve the overallsales objectivesusing all levers, including but not limited to products, services, and events to drive and maximize sales performance

• Strive towards boutique excellence by effective goal settingin the area ofsales, KPI's,clienteling, service behaviors, and CRM

• Utilize client data toretain, recruit, and grow client return rates

• Develop business initiatives that will continue to grow the client base, drivesalesand the company's presence in the marketplace, with particular emphasis on building events relevant to the local market

• Proactivelymaintainingup-to-date awareness of the current industry trends and news, local trends, and competitive activity

• Continuously network toidentifyand execute strategic growth opportunities through building relationships within the local community

Operations and Reporting

• Manage and driveappropriate stocklevels of merchandise, communicate to corporate if there are any issues

• Oversee, in partnership with the Assistant Manager all operational tasks

• Recap weekly store performance and events ensuringtimelysubmission

• Monitor store expenses (including personnel costs) andmaintainoperating budgets, while continually striving to reduce overall costs

• Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and L/P audits

• Manage andoptimizethe staff scheduling to ensure adequate floor coverage for a superior customer service and effectively drive sales in collaboration with the Assistant Manager

• Coordinate schedule requests, paid time off, holiday, and over-time and leave processing with HR/Payroll as they occur

Youareenergizedby:

• The history and heritage of The House ofCHANEL

• People leadership and development

• Fostering a meaningful client experience centered around inclusion and connection

• Building collaborative partnerships and relationships

• Being comfortable in the middle of complexity and ambiguity

• Multi-tasking within projects in a dynamic, fast paced environment

• Creativity and innovation by testing, learning, and taking new risk

Whatyouwillbringtotheteam:

• Ability to thrive in a team environment and work collaboratively

• Understanding of, and passion for client experience

• Excellent communication skills

• Foreign language skills are preferred but notrequired

• Passion for the House ofCHANEL, its history, product offerings, and commitment to social and cultural initiatives

• Curiosity and desire to learn and grow professionally within the world ofCHANEL

0Position Logistics:

• Minimum of 7years of leadershipexperience

• Bachelors degree (preferred)

• Ability to handle multiple tasks and meet tight deadlines concurrently

• Ability to lift20lbs.and stand for extended periods of time

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Compensation:

• Theanticipatedbase salary range for this position is $92,400 through $122,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/orperks

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401Kand other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking