About the roleYou will be Leland's first Patient Advocate: the one name and one number a family calls. You will carry our first families end to end and turn that work into the playbook every advocate after you is trained on.
- Carry families end to end: Own the relationship. Know the whole story, make the calls, chase referrals, and close the loop after every discharge, referral, and medication change.
- Work the queue and train the product: Accept, edit, or reject each AI-suggested next best action with judgment. Every decision teaches the intelligence layer what agents can safely do alone.
- Run the AI leverage, verify everything: Use agents for booking, paperwork, and holds, but personally verify what reaches the family. Escalate anything requiring new clinical judgment to the physician.
- Document to the billing standard: Capture actions, communications, and time so every month of service becomes a clean claim.
- Write the advocate playbook: Turn the first months of live service into the scripts, checklists, and escalation rules the next advocates are hired against.
What we look for- Current, unrestricted licensure in good standing as an RN, NP, or PA.
- 3+ years of patient-facing work with older adults: navigation, care coordination, nursing, case management, or social work.
- Based in New York City. This role is in person.
- Fierce follow-through. Nothing you own gets dropped.
- Spanish is a big plus.
Compensation$85k to $105k base salary + equity and healthcare benefits. Monday to Friday, no shifts, no ratios.
