About the role
This is a founding CSM role reporting directly to the Head of GTM. You'll own a portfolio of our most important customers and carry a Net Revenue Retention (NRR) target, meaning your success is measured by how much your enterprise accounts grow on Chatbase over time.
That means deeply understanding their business needs, helping them unlock new use cases with Chatbase, and being the person they trust to improve their AI agents over time.
Who we're looking for
→ 2+ years in startups (CSM, AM), technical consulting, or other high-performance environment
→ Track record of growing and retaining customer relationships.
→ Technically curious and comfortable getting hands-on with the product
→ Strong communicator with a deep curiosity to learn.
Logistics
This role is in-office, five days a week, in downtown Toronto. We offer uncapped commissions and generous early equity in our bootstrapped & profitable startup.
