NYC (HQ) - In Office - Full Time - Travel Required (50%+)
The
AI Deployment Strategist is responsible for turning every landed Superblocks account into a repeatable expansion engine. This role will own the customer lifecycle from pre-sale discovery through onboarding, activation, value realization, and strategic expansion. Ensuring customers do not just buy Superblocks: they deploy it, adopt it, expand it, and make it a core platform for AI application development.
What You'll Do- Working with Sales on Pre Sales Expansion Design (Path to deployment, adoption, and expansion)
- Working with FDE team on Onboarding and Successful Go-Live for the customer
- Driving activation and adoption across builders, business users, and admins post Go-Live for continued momentum and expansion opportunities
- Identifying and leveraging relevant datasets (use cases, product usage) to realize and quantify value of Superblocks
- Packaging and presenting the insights and Superblocks value that resonates from C-level down to end-users and builders.
- Communicating at a high-touch volume across our strategic customer base, developing relationships as their main point of contact
- Prioritizing customer product requirements and working with the Product team to influence our roadmap
- Staying embedded with customers to find the next opportunity before they ask
What We're Looking For- 5+ years of experience in a customer-facing, strategic and/or technical role such as Deployment Strategist, Program Management, or Management Consulting
- A refusal to accept surface-level answers; you dig into the underlying data until you actually understand what's happening, and you're hands-on enough to build the prototype, ship the fix, or write the plan yourself
- Low ego, high EQ - the customer outcome matters more than who gets the credit, and you can own hard conversations with senior executives, delivering real trade-offs instead of comfortable answers
- Influence without authority - a track record of leading cross-functional teams (Product, Eng, Sales, CS) with no direct reports and no formal mandate
- Comfortable operating in ambiguity without a playbook, adaptable enough to lead or follow as the moment requires, and proactive enough to find the next opportunity before anyone has to ask
- Strong product sense and user empathy, especially when balancing cutting-edge AI capabilities with enterprise requirements
- You're all-in and committed to building a generational AI company, far beyond a 9 to 5 job
If you're excited to build the internal systems powering the next billion AI-powered apps, let's talk.
