About the Team

The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku's entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku's product within the required time frame, and with a laser focus on cost and quality.

About the Role

The Forward Logistics Analyst at Roku will be responsible for both the operational and analytical foundation of our outbound distribution network - from finished goods inventory at our NA and EMEA distribution centers through to end customer delivery across parcel, LTL, and TL modes.

This role is essential to optimizing transportation spend, inventory accuracy, 3PL and DC performance, and surfacing actionable insights that improve service levels and reduce cost-to-serve. You will own 3PL governance and DC KPI administration, drive serialization and inventory control programs, and partner closely with our Logistics, Supply Chain Planning, and Order Management teams to convert shipment, invoice, and warehouse data into the decisions that move Roku's product to market.

What you'll be doing

• Manage inventory control procedures for NA and EMEA distribution sites; conduct system-to-system reconciliation and resolve discrepancies
• Develop and execute scalable cycle count programs across all DCs and lead monthly, quarterly, and annual physical inventory processes
• Administer serialization capture for outbound finished goods and create transfer orders (TOs) to replenish stock without shortages or excess
• Maintain SOX and revenue recognition controls; ensure shipment and inventory transaction accuracy
• Manage and improve Build-to-Customer (BTC) direct partner and customer business operations
• Build/maintain dashboards and reports that track on-time-in-full (OTIF), transit time, cost-per-shipment, carrier scorecard, and DC KPI metrics
• Analyze weekly freight invoice data from CTSI, JIT, and parcel carriers to identify billing exceptions, rate variances, and accessorial trends
• Support carrier RFPs, rate negotiations, and zone-based pricing analysis.
• Query and model shipment and inventory data from Roku's big data platform (Trino) and NetSuite to support ad-hoc analysis and recurring reporting
• Build cost-to-serve models that quantify the impact of network, mode, and service level changes on total landed cost
• Develop and maintain Power Apps, Power Automate, and SharePoint-based workflows to automate forward logistics processes such as order intake, label generation, and exception management
• Coordinate weekly with carriers, brokers, and the JIT team to resolve outbound shipment exceptions, missed pickups, and service failures
• Document SOPs, identify continuous-improvement opportunities, and partner with Data Engineering and Analytics to extend logistics data models and self-service reporting

We're excited if you have

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or equivalent experience
• 3-7 years' experience in forward logistics, distribution operations, or supply chain analytics (consumer electronics experience is a plus)
• Proven experience with distribution operations, inventory execution, system-to-system reconciliation, and program development
• Working knowledge of SOX and revenue recognition controls as they apply to inventory and shipment transactions
• Strong SQL skills and the ability to query large datasets independently (Trino, Snowflake, BigQuery, or similar)
• Advanced Tableau skills are highly preferred - including executive dashboards, custom calculated fields, and self-service data sources
• Hands-on experience with Claude (Anthropic) or comparable AI tooling for data analysis, automation, and workflow acceleration preferred
• Exceptional Excel and PowerPoint skills with advanced data analysis and modeling capabilities
• Working knowledge of ERP and inventory management systems (NetSuite preferred; Oracle Cloud ERP a plus)
• Familiarity with parcel and freight operations; USPS, FedEx, UPS, LTL/TL carriers, and 3PL warehouse management systems
• Strong understanding of carrier pricing, USPS zones, freight classes, and accessorial structures
• Experience with Power Apps, Power Automate, or other low-code automation tools is a plus
• Excellent organizational, communication, and planning skills with the ability to translate data into a narrative for a wide audience
• Strong problem-solving abilities, meticulous attention to detail, and a hands-on commitment to getting the job done
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities

#LI-SB5

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.