The RoleWe're hiring a Forward Deployed Software Engineer to sit at the frontier with our most important customers - technical enough to be trusted directly with a sophisticated customer's engineering team, and the generalist who figures out what they need and owns how we deliver it. This is a mid-to-staff, high-autonomy role: less classic Sales Engineer, more Palantir-style Forward Deployed Engineer, judged on ownership and delivery quality rather than a narrow job description.
What You'll Do- Be the technical point of contact for a set of customers, credible enough to sit across from their engineering team and be trusted immediately.
- Understand what each customer is trying to accomplish, determine what data or delivery they need, and own how we build and ship it.
- Hold a strong customer support and SLA bar - respond fast, communicate clearly, close the loop on every delivery.
- Own the full delivery process end to end, not just your own piece of it, and find what's slow, fragile, or manual.
- Turn what you learn on one customer into durable improvements - tooling, process, standards - that make the next delivery faster and more reliable.
- Work directly with engineering, data, and operations teams to unblock delivery and escalate what needs to change upstream.
- Bring outside-in judgment back to the product and delivery systems - you're often the first to see where they break under real customer conditions.
What You BringMust-have:- Technical depth sufficient to earn credibility directly with a sophisticated customer's engineering team - not a demo-only or slide-based technical presence.
- Direct, hands-on experience owning a customer or partner relationship end-to-end, not just supporting one from behind a ticket queue.
- High agency and a strong generalist bent - comfortable moving across data, delivery process, and whatever else the problem needs, taking on problems beyond your defined scope without waiting to be asked.
Nice-to-have:- Startup experience, ideally as a founding or early engineer.
- A track record of improving how a team delivers, not just delivering yourself.
A Note on ApplyingStudies show women and candidates from underrepresented groups often only apply when they meet 100% of the listed qualifications, while others apply after meeting 60%. If you don't check every box above but believe you can do the job, we encourage you to apply - we're looking for capability and trajectory, not a perfect checklist match.
