Your MissionOver the next 12-18 months, you will embed with customers to help firms navigate and uncover risk surfaces within their organizations.
This role blends engineering and customer empathy. You'll work directly with clients to understand workflows, translate them into software, and ensure successful adoption.
Outcomes- Customer integrations from 0 1. Lead deployments of our agents and backend systems in live customer environments. Deliver reliable, secure, and fast integrations.
- Feedback-driven development. Translate client insights into product improvements and new features. Influence our roadmap through real-world usage.
- Customer Partnership: Collaborate deeply with clients to identify their pain points, propose solutions, and deliver measurable value.
- Travel for Deployment and Collaboration: Travel to meet customers across the U.S. (e.g., NYC, Atlanta, Chicago, Seattle, Ohio, and more) for implementations, feedback sessions, and training.
Competencies- Technical and hands-on: You've spent 1+ years building real products in production - shipping code, wrestling with weird APIs, and making things work in messy, real-world stacks.
- Full-stack curious: You're fluent in TypeScript/JavaScript (React or Next.js for lightweight UIs) and comfortable with at least one backend language like Python for integrations and automations.
- Deeply empathetic (must be): Both our team and our customers require empathetic and low-ego people. Some of our users' careers depend on our product being 'right', so trusting and listening to them is our most important skill.
- Independent and process building (must be): We don't have a lot of structure. You'll build many processes and set standards yourself, and everyone we hire after you will follow them.
- Adventurous: You're comfortable with the unknown, love building new experiences, and don't mind travel when it helps you get closer to the problem. Our team's roots span 4+ continents - we like working (and learning) with people from everywhere.
Logistics- Salary: $170K-$250K
- Equity: 0.3-1%
- Location: In-person in San Francisco, with regular travel to customer sites across the U.S.
- Perks: Meals, housing/relocation, equipment, and benefits included
- Work Authorization: We cannot sponsor visas at this time
