About the RoleWe're hiring a forward-deployed engineer to own the technical relationship with our highest-touch enterprise and education customers, from first technical conversation through deployment, integration, and long-term expansion. This is a hybrid of sales engineering, solutions engineering, and customer success, and it's deeply hands-on. You'll be in customer environments writing code, debugging integrations, and translating real-world requirements into working deployments, then carrying what you learn back to our product and engineering teams.
This is the right role for a strong full-stack engineer who is energized and excited by a customer-facing role.
What you'll do- Serve as the primary technical owner for enterprise and education accounts across the full lifecycle: pre-sales scoping, proof-of-concept, integration, onboarding, and ongoing success.
- Design and build customer-facing integrations against our API - LMS connections (Canvas and similar), batch-processing pipelines, SSO, internal content-moderation workflows, and custom tooling that doesn't exist yet.
- Embed with customers to understand their workflows, then prototype and ship solutions directly, rather than handing off a spec.
- Run technical demos, scoping calls, and POCs alongside the sales team, and act as the credible technical voice in the room for security reviews, procurement, and architecture discussions.
- Troubleshoot live deployment and detection-accuracy issues, working across the stack from API behavior to data pipelines.
- Be the feedback loop between customers and product/engineering - surfacing patterns, filing well-characterized issues, and influencing the roadmap based on what you see in the field.
- Produce the durable assets that scale your work: integration guides, reference implementations, runbooks, and internal documentation.
Required technical skills- Languages & frameworks: Strong proficiency in Python and/or Node.js on the backend, plus JavaScript/TypeScript and a modern frontend framework (React, Vue, or similar).
- APIs & integrations: Hands-on experience designing and consuming REST APIs, including authentication and authorization flows (OAuth 2.0, SSO/SAML, API keys) and webhook-based integrations.
- Data & storage: Working knowledge of SQL and relational databases; comfort building and debugging data pipelines and batch-processing jobs.
- Cloud & deployment: Familiarity with at least one major cloud provider (AWS, GCP, or Azure), containerization (Docker), and CI/CD fundamentals.
- Tooling & debugging: Fluency with Git, command-line workflows, and reading logs/network traffic to diagnose live integration issues across the stack.
- Security & compliance awareness: Practical understanding of how to handle customer data securely and support enterprise security reviews (SSO, data residency, access controls).
Requirements- 4+ years of software engineering experience, with genuine full-stack depth across frontend, backend, and APIs.
- Strong customer instincts. You communicate clearly with both engineers and non-technical stakeholders, and you stay calm and credible when a deployment is on the line.
- Comfortable with ambiguity and ownership - you'll often be the only Pangram person in a customer conversation, and you're trusted to make the call.
- Able to context-switch between deep technical work and relationship management without dropping either.
What we offer- Salary Range: $150,000-$180,000 per year
- Competitive equity
- Healthcare benefits
- Free lunch at the office
