About the RoleThis is a rare opportunity to be the
first non-founder hire at a seed-stage B2B SaaS startup in the conversational AI and sales automation space. As a Founding Customer Engineer, you will own every customer relationship and build the playbook that takes the company from its first handful of customers to thousands. You'll work side-by-side with the founding team, directly influencing product direction and shaping the customer engineering function from the ground up.
The ideal candidate is equally comfortable on a customer call as they are writing a script or configuring an automation workflow - someone who instinctively looks for ways to eliminate repetitive work and has a genuine interest in how AI agents can transform the B2B sales process.
What You'll Do- Teach and coach AI sales agents on product tiers, buyer personas, and pricing conversations to improve their effectiveness.
- Own customer relationships end-to-end - from onboarding through long-term success - and continuously improve demo performance and product adoption.
- Serve as the voice of the customer by analyzing conversation logs and support interactions to surface patterns, insights, and unmet needs.
- Build automation workflows and internal tooling (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently.
- Work directly with the CTO to translate customer feedback into prioritized, shipped product features.
- Lead product demos and onboarding sessions with strong communication and a consultative approach.
What We're Looking ForRequired:- 0-3 years of experience in a customer-facing technical role at a SaaS company (e.g., solutions engineer, customer engineer, technical account manager).
- Strong written and verbal communication skills with demonstrated ability to lead product demos and customer onboarding.
- Hands-on experience building automation workflows to scale customer engineering tasks (scripting, APIs, or low-code/no-code tools).
- Experience analyzing customer feedback and conversation data to identify patterns and inform product decisions.
- Ability to translate customer insights into clear, actionable product requirements and collaborate closely with engineering leadership.
- Experience configuring or coaching AI agents for sales contexts, including defining personas, product tiers, and pricing narratives.
- Authorized to work in the United States without visa sponsorship.
- Able to work on-site in San Francisco, CA.
Nice to Have:- Prior experience at an early-stage startup (2-10 person team).
- Familiarity with the B2B sales tooling or demo automation space (e.g., interactive demo platforms, conversational AI, GTM tooling).
- Background at high-growth SaaS companies or top-tier consulting/strategy firms.
Compensation & Benefits- Salary: $140,000 - $185,000 USD annually
- Early equity opportunity as a founding team member
- Direct impact on company trajectory from day one
LocationThis role is
on-site in San Francisco, CA. Candidates must be based in or willing to relocate to the San Francisco Bay Area. Visa sponsorship is not available.
