Accor

Food & Beverage Operations Manager

Accor • $75K — $90K *
Washington, DC 20011In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of experience in Food and Beverage Management within a luxury hotel.
  • Proficient in POS systems and Microsoft Office.
  • Hands-on management style demonstrating leadership by example.
  • Strong organizational and prioritization skills.
  • Excellent communication and interpersonal abilities.
  • Willingness to work afternoon/evening shifts and weekends.

Responsibilities

  • Drive service excellence and guest loyalty through active floor management.
  • Create and implement revenue-generating ideas for guests and local markets.
  • Train and maintain accountability of team members to uphold brand standards.
  • Conduct audits and coaching sessions to ensure compliance with service standards.
  • Balance hands-on leadership with administrative responsibilities in F&B areas.
  • Manage departmental scheduling in alignment with service needs and productivity goals.
  • Oversee operational cleanliness and inventory management, including ordering supplies.

Benefits

  • Competitive salary package.
  • Paid Time Off for work-life balance.
  • Comprehensive medical, dental, and vision insurance.
  • 401K retirement plan options.
  • Employee benefit card for discounts at Accor hotels worldwide.
  • Access to learning and development programs through Academies.
  • Engagement in corporate social responsibility initiatives like Planet 21.
Full Job Description
Rate of Pay: $75k-90k

Job Description

Food & Beverage Operations Manager

As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.

What is in it for you:
  • Competitive salary
  • Paid Time Off
  • Medical, Dental and Vision Insurance, 401K
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
  • Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
  • Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
  • Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
  • Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
  • Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
  • Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
  • Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
  • Participate in ordering, inventory, and monitors use of supplies.
  • Execute opening and closing checklists.
  • Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
  • Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
  • Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
  • Ensure a safe and healthy work environment for both ambassadors and guests.
  • Oversee day to day operation of F&B areas in collaboration with other managers.
  • Other duties as assigned


Qualifications

Your experience and skills include:
  • Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
  • Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
  • Hands on management style with ability to prioritize and lead through example
  • Strong organizational skills
  • Excellent interpersonal skills, with great communication ability
  • Must be available to work afternoon/evening shifts and weekends.

Physical Aspects of the Position (include but not limited to):
  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 50 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs, ramps


Additional Information

Your team and working environment:
  • Opportunity to work with a diverse group, representative of over 20 countries worldwide
  • Experienced group of individuals to train and hone innate skills and abilities
  • You may be required to work rotating mornings, evenings, holidays and weekends. Submission of your application to Sofitel Washington DC Lafayette Square indicates that you are able to meet these requirements as needed.

Note: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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