Accor

Director of Housekeeping

Accor • $135K — $140K *
Santa Monica, CA 90405In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2-3 years of senior housekeeping leadership experience required in a similar setting
  • Strong leadership skills to manage and develop a team of 30-45 colleagues
  • Excellent organizational and administrative abilities
  • Outstanding written and verbal communication skills
  • Ability to thrive in a fast-paced, diverse environment
  • Preferred university degree or hotel management diploma
  • Proficient computer skills and knowledge of Property Manager System/Opera
  • Strong problem-solving and decision-making capabilities

Responsibilities

  • Deliver consistently friendly and engaging service to guests
  • Adhere to housekeeping policies and service standards
  • Maintain high cleanliness standards according to Fairmont's guidelines
  • Drive continuous improvement in financial and operational metrics
  • Manage payroll and departmental expenses within budget
  • Lead capital projects for guest rooms and public spaces
  • Source new business opportunities with local laundry partners
  • Oversee recruitment processes and develop succession plans
  • Foster positive colleague relations within the department
  • Support health, safety, and wellness initiatives for all staff and guests
  • Participate in preventive maintenance programs with engineering
  • Enhance colleague engagement through recognition programs
  • Coordinate with hotel departments and participate in committees
  • Ensure compliance with environmental initiatives and explore new opportunities

Benefits

  • Engaging workplace environment promoting continuous improvement
  • Opportunities for leadership development and team collaboration
  • Access to innovative environmental initiatives
  • Comprehensive support for health and wellness
  • Involvement in diverse hotel committees for broader organizational impact
Full Job Description
Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.
  • Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.
  • Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
  • Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.
  • Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.
  • Actively engage with local laundry partners and consistently source new business opportunities
  • Overseeing all recruitment processes, and developing departmental succession plans
  • Effectively manage all colleagues relationships within the department
  • Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests
  • Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
  • Ensuring high colleague engagement through recognition and removal of identified barriers
  • Overseeing the Housekeeping Management to maximize leadership synergy
  • Liaising with all Hotel departments as required
  • Actively participating as a member of hotel committees as required
  • Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
  • Other duties as assigned


Qualifications
  • Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
  • Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals
  • Strong organizational and administration skills
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast paced, diverse environment
  • University degree or Hotel Management Diploma preferred
  • Excellent computer skills
  • Knowledge of the Property Manager System / Opera
  • Excellent problem solver and decision maker

Physical and operational demands:
  • Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues
  • Hands-on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff
  • Standing and walking for extended periods during inspections, meetings, and guest interactions
  • Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary
  • Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina


Additional Information

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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