Job DescriptionNokia of America Corporation, FN Care Technology Expert (Multiple Positions), Dallas, TX. Responsibilities- Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products.
- Collaborate closely with other teams to drive issue resolution.
- Reproduce and isolate issues in lab environments for deeper analysis.
- Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
- Conduct root cause analysis and recommend corrective actions.
- Develop and maintain knowledge base content to enhance team efficiency and customer support.
- Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
- Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
- Participate in on-call weekend rotation (48 hrs) every 1.5 months. #LI-DNI
QualificationsBachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work
experience.
- Must have 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues;
- Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues;
- Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network;
- Must have 2 years of experience troubleshooting WiFi related issues;
- Must have 1 year of experience in LTE and 5G signaling.
Employer will accept any suitable combination of education, training, or experience.
If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/
About the TeamSome of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/CanadaNokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified. 
