Job DescriptionThis is a temporary position.
As a member of the Digital Merchandising team, the Senior Manager, Digital Merchandising Optimization will be responsible for analyzing and evolving the Digital Merchandising Prioritization data algorithm based on key factors. This individual will be responsible for analyzing Digital Merchandising performance of existing placements, understanding changes in digital experience that could change placements, and manage the scoring approach for determining what Marriott offerings go into key Digital placements. The Senior Manager will partner closely with a cross-functional group of stakeholders across the company, across Digital, Marketing, Loyalty, Brand and Technology teams.
This role is global in scope and also interfaces with Marriott's global regions (Americas, Europe, Middle East & Africa, Asia Pacific, China, Caribbean & Latin America).
CANDIDATE PROFILEEducation and Experience
Required:
- 5+ years Marketing / Digital experience; must have exposure mobile platforms, technical solutions, and the broader Marketing / Digital landscape
- Retail Merchandising Analytics experience is preferred
- Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
- Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
- Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
- Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations.
- Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
- Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
- Undergraduate degree or equivalent experience/certification
CORE WORK ACTIVITIES - Provide project management leadership for a team that is highly matrixed, including several key vendors.
- Develop and execute against a strategic plan to evolve Digital Merchandising, that is based on annual Key Performance indicators (KPIs) and business goals.
- Collaborate with senior business stakeholders to identify business goals.
- Manage stakeholder requests and identify product requirements. Evaluate and prioritize requests based on alignment with product roadmap and team capacity.
- Facilitate strong working relationships with team members and business sponsors to deliver exceptional product solutions.
- Benchmark competition while building deep understanding of our customer profiles/ needs, plus business strategies and needs for growth.
- Monitor deliverability and engagement metrics.
- Lead procurement efforts as needed (e.g. new tools, new vendors), write statements of work and be able to effectively manage external vendors.
- Develop communications for internal executives and stakeholders, hotels/continent teams, and customer care for product rollout and change management.
MANAGEMENT COMPETENCIESLeadership - Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.
- Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution - Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
- Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships - Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability - Developing Others -Supports the development of other's skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional ExpertiseContinuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
o Business Process and Analysis - Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system's needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.
o IT Business Management - Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
o Writing - Communicating effectively in writing as appropriate for the needs of the audience.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the TeamMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
