Marriott International

FLEX ServiceNow Senior Developer

Marriott International$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in computer science or related field
  • 7+ years of ServiceNow development experience
  • Customer-facing technical consulting experience with ServiceNow
  • Expertise in multiple ServiceNow modules and frameworks
  • Familiarity with JavaScript, HTML, CSS, and Glide API
  • ServiceNow Certified Application Developer or System Administrator
  • Strong experience with Agile methodology and requirements management

Responsibilities

  • Design, develop, and customize ServiceNow applications and workflows
  • Build and manage automation frameworks within ServiceNow
  • Integrate ServiceNow with external systems using REST APIs
  • Develop AWS integration workflows with ServiceNow
  • Create automated test scripts and conduct regression testing
  • Collaborate effectively with cross-functional teams
  • Implement best practices for coding and design according to ServiceNow standards

Benefits

  • Opportunity to work on complex, impactful projects in a leading technology environment
  • Gain hands-on experience with advanced ServiceNow capabilities and AWS
  • Collaborative work culture with cross-functional teams
  • Access to professional development opportunities and continuous learning
  • Flexibility with a temporary position to gain diverse experience
Full Job Description
Job Description

This is a temporary position.

Key Responsibilities

ServiceNow Customization and Development
  • Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
  • Create and maintain ServiceNow forms, fields, UI policies, and business rules.
  • Implement client-side and server-side scripting to enhance ServiceNow functionality.


Automation Framework Development
  • Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
  • Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.


Integration and Orchestration
  • Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.
  • Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
  • Use the Setup Assistant to manage MID Server connections, credentials, and import schedules.


AWS Integration
  • Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange.
  • Utilize AWS Lambda, Step Functions, and other serverless technologies to automate processes. Implement mechanisms for data synchronization between AWS resources (such as EC2 instances, S3 buckets, and RDS databases) and the ServiceNow platform.
  • Implement security best practices for AWS and ServiceNow integration, including encryption, access controls, and compliance with industry standards.
  • Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.


Testing Automation
  • Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
  • Implement regression testing to ensure the stability of ServiceNow updates and customizations.


Scripting and Scripted REST APIs
  • Proficiency in scripting languages such as JavaScript to create custom functionality and enhancements.
  • Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration.


Collaboration and Communication
  • Collaborate with cross-functional teams, including developers, testers, and business stakeholders, to understand requirements and deliver solutions.
  • Communicate effectively to gather requirements, provide status updates, and address issues.
  • Collaborate with DevOps teams to ensure smooth and reliable releases.

Qualifications Required:
  • Bachelor's or Master's degree in computer science, Information Security, or a related field
  • 7+ years ServiceNow development experience. Technical lead experience is welcome.
  • Customer-facing technical consulting experience with ServiceNow
  • Experience with Flow Designer, IntegrationHub, or Service Portal development.
  • Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
  • Experience with ServiceNow integrations using REST/SOAP and MID Servers
  • Experience with JavaScript, Glide API, HTML, and CSS
  • Familiarity with CMDB and Discovery.
  • Implement best practices in coding and design as per ServiceNow standards and community guidelines.
  • ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
  • Proficient in reporting and dashboard set up.
  • Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
  • Demonstrated history of upskilling independently, Adaptive Execution skills, and maintains a pulse on industry innovations.


Platform Migration & Governance Skills:
  • Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments.
  • Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances.
  • Strong knowledge of best practices for update set management, including handling skipped updates, coalescing changes, and minimizing development disruptions post-instance cloning.
  • Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows.
  • Ability to enforce governance and migration standards to ensure consistent, high-quality deployments and collaborative development processes.

Soft Skills:
  • Strong critical thinking, collaborative problem-solving and analytical skills.
  • The Self-Starter Mindset, Passion for technology advancements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Detail-oriented with a focus on delivering high-quality results.


Nice to have:
  • Active exploration of the ServiceNow Generative AI Controller and Now Assist capabilities.
  • Have an understanding on how to bridge the gap between the Now Platform and external LLMs (OpenAI, Azure).
  • Hands-on experience or conceptual familiarity with building custom skills in the Now Assist Skill Kit
  • Experience with Generative AI capabilities to enable AI-Driven Workflow & Process Optimization.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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