Marriott International

FLEX Director, Digital UX Writing

Marriott International$110K — $130K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in digital copywriting
  • Bachelor's degree or equivalent work experience
  • Proficiency in usability and transactional design best practices
  • Experience with large-scale global digital products, particularly in hospitality, travel, or finance
  • Strong ability to create high-quality, customer-facing copy
  • Effective communication with business stakeholders
  • Expertise in UX copy best practices alongside business objectives
  • Proven task management and prioritization skills in fast-paced environments

Responsibilities

  • Create and maintain customer-facing copy for Marriott Bonvoy Digital products
  • Align copy voice with Marriott Bonvoy brand standards
  • Define copy intake and review processes within the Digital UX team
  • Document and maintain Digital UX copy guidelines
  • Collaborate closely with UX designers and stakeholders to clarify copy requirements
  • Perform quality assurance on copy during product build
  • Manage tasks using Jira to align with team workflows

Benefits

  • Flexible work arrangements
  • Opportunity for professional growth in a leading hospitality brand
  • Partial remote work options
  • Access to training and development resources
  • Rich company culture focused on innovation and collaboration
Full Job Description
Job Description

This is a temporary position.

The assignment duration is through October 9, 2027.

JOB SUMMARY

The FLEX Director, Digital UX Writing is responsible for English-language copy for all web, app and email products comprising the Marriott Bonvoy Digital customer journey, partnering closely with UX designers, product owners, and technology leads to ensure that copy is consistent, aligned to brand standards, goal-oriented, high-quality, and effective.

The FLEX Director, Digital UX Writing is expected to contribute fresh and innovative concepts in support of continual improvement.

CANDIDATE PROFILE

Education and Experience

Required
  • 8+ years of relevant experience in digital copy
  • Bachelor's degree or equivalent work experience
  • Proficient in general usability and transactional design best practices
  • Experience with major, large-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry
  • Proven experience delivering high quality, customer-facing copy
  • Ability to communicate clearly, professionally, and effectively with business stakeholders
  • Ability to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions
  • Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast-paced environment
  • Maintain a well-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration


Preferred
  • Promote copy best practices drawn from a variety of disciplines (within and beyond hospitality)
  • Understand how to work effectively within a comprehensive design system
  • Demonstrate self-confidence, energy, and enthusiasm
  • Possess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisions
  • Have an ability to continuously iterate on copy based on stakeholder and user feedback
  • Experience directing Digital content strategy/design is a plus
  • Experience shaping the narrative direction of brand identity is a plus
  • Experience with content governance is a plus
  • Experience with Agile development methodologies and managing work through Jira is a plus


CORE WORK ACTIVITIES

  • Create, validate, and maintain customer-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising content
  • Use a consistent, contextually appropriate copy voice aligned with the latest Marriott Bonvoy and Marriot hotel brand standards
  • Define the copy intake, creation, and review process within the Digital UX team
  • Maintain and document Digital UX copy guidelines including terminology alignment and naming conventions across Digital products


Demonstrating and Applying Discipline Knowledge
  • Deeply familiar with brand standards for Marriott Bonvoy and all hotel brands
  • Maintains awareness of existing copy across experience
  • Maintains awareness of ADA compliance requirements
  • Maintains awareness of legal compliance requirements
  • Works within the constraints and opportunities of the Marriott Digital Design System component library
  • Works within character limit constraints
  • Uses AI tools transparently as appropriate to brainstorm, generate bulk copy, or otherwise make efficient use of time
  • Is familiar with translation process and supports as needed
  • Ensures a quality experience on live digital products by participating in the user acceptance testing process
  • Grounds copy solutions in research and data


Managing Work, Projects, and Policies
  • Works closely with UX designers, product owners, and stakeholders to understand copy context and requirements
  • Collaborates with content strategists and/or copywriters external to product team as needed
  • Manages product team and stakeholder reviews of copy, iterating based on feedback in a timely manner
  • Performs QA on copy during build process, communicating, prioritizing, and validating updates
  • Works in Figma to place and update copy in designs
  • Manages tasks in Jira in alignment with team processes
  • Participates in Digital team and Digital UX meetings and events
  • Provides accurate estimates to inform project plans
  • Consistently meets deadlines once agreed upon
  • Reports impediments to completing work and meeting deadlines
  • Successfully manages multiple assignments at once
  • Communicates in a timely and appropriate manner

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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