Marriott International

FLEX Director, Change Management

Marriott International$100K — $130K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 4-year degree or equivalent from an accredited university
  • 8+ years leading change management and stakeholder engagement for business transformation
  • Proven track record designing and implementing change and communications solutions
  • Effective communicator to diverse stakeholders including senior leaders and hotel associates
  • Strong writing skills for impactful communication materials
  • Experience influencing cross-functional teams in a matrix organization

Responsibilities

  • Develop and deliver change management and engagement plans across multiple disciplines
  • Conduct change impact analyses and stakeholder assessments
  • Execute change and communication plans for various audiences
  • Create key messaging and materials for stakeholder engagement
  • Partner with HR and Organizational Capability teams to address concerns
  • Collaborate with continent teams to localize deliverables
  • Measure effectiveness of change management efforts and improve programs

Benefits

  • 401(k) plan
  • Stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits
  • Employee assistance plan
  • Childcare discounts
  • Hybrid work environment with remote options for eligible candidates
Full Job Description
Job Description

This is a temporary position.

JOB SUMMARY

As part of Marriott's Change Management and Associate Engagement team, the Flex Director, Change Management and Associate Engagement will support change management and deployment strategies for global transformations.

This individual contributor will develop and deliver change management and stakeholder engagement for multiple transformation efforts, focused on supporting leaders and associates through organizational change. They will serve as a strategic partner to business leadership while delivering the strategy, planning, content creation, and distribution of executive and stakeholder communications to a wide range of audiences.

CANDIDATE PROFILE

Education and Experience

Required
  • 4-year degree (or equivalent) from an accredited university required
  • 8+ years' experience leading change management, stakeholder engagement, or communications for business transformation initiatives
  • Proven track record consulting to business leaders and designing, developing, and implementing high-impact change and communications solutions in large organizations, using a variety of delivery methodologies
  • Ability to develop client-ready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
  • Strong writer with experience developing and presenting impactful communications and other materials
  • Demonstrated success working with and influencing cross-functional work teams in a matrix organization

Preferred
  • Advanced degree a plus
  • Experience supporting change management efforts with legal, finance, or technology teams


CORE WORK ACTIVITIES
  • Develop and deliver change management and engagement plans and activities, working across multiple internal disciplines as part of ongoing transformation efforts.
  • Conduct change impact analyses and stakeholder assessments to determine change management needs for impacted stakeholders and define stakeholder engagement plans.
  • Execute change and communications plans that effectively convey the vision, benefits, and progress of transformation efforts by audience ranging from senior leaders to frontline associates.
  • Develop key messaging and materials to support stakeholder engagement, including written communications, presentations, talking points, speaking notes, and FAQs.
  • Partner with HR Business Partner(s) and Organizational Capability leads and their teams to help identify risks, resistance and performance gaps, and work to develop and implement specific plans to mitigate/address concerns.
  • Work closely with continent teams to localize deliverables and ensure consistent global message.
  • Measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs.


All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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