Job Description

Fleet Operations Analyst - Citations & Transfer of Liability (TOL)

Tell me about your experience working with fleet operations, traffic citations, tolling, or Transfer of Liability (TOL) processes across multiple jurisdictions. What systems or processes did you support?

Describe a time you built or maintained a large operational database or registry using information gathered from multiple sources. How did you ensure the data remained accurate, organized, and scalable?

About the Role

As a Fleet Operations Analyst - Citations & Transfer of Liability (TOL), you will play a key role in supporting and optimizing nationwide fleet compliance operations. This position is responsible for researching, developing, and maintaining a comprehensive database of municipal traffic citation rules, Transfer of Liability (TOL) requirements, and jurisdiction-specific processing information across thousands of cities, counties, and municipalities throughout the United States.

In addition to maintaining critical operational data, you will continuously evaluate business processes, monitor operational workloads, and identify opportunities to improve efficiency through automation, vendor partnerships, and technology integrations. This role requires a highly analytical professional who enjoys solving complex operational challenges, conducting detailed research, and driving continuous process improvement while ensuring compliance with evolving state and local regulations.

Responsibilities

• Research, build, maintain, and continuously expand a comprehensive internal database of municipal traffic citation requirements, court systems, mailing addresses, fine structures, and jurisdiction-specific processing rules across the United States.
• Research, document, and maintain Transfer of Liability (TOL) requirements for state and local jurisdictions to support compliant and accurate citation processing.
• Analyze incoming citation and document workflows to identify operational trends, workload fluctuations, and opportunities for process optimization.
• Monitor physical document volumes and proactively recommend automation strategies, document scanning solutions, API integrations, or new vendor partnerships to improve operational efficiency and scalability.
• Serve as the primary operational liaison with citation data providers, API vendors, and document management partners, coordinating requests, tracking deliverables, and evaluating vendor performance.
• Conduct detailed research across municipal codes, court systems, state statutes, public records, and regulatory resources to ensure operational data remains accurate and current.
• Develop standardized processes and documentation to ensure consistency and accuracy across jurisdictional data.
• Evaluate emerging technologies, software platforms, and vendor capabilities that support fleet citation management, workflow automation, and digital document processing.
• Track operational metrics and provide recommendations to improve processing efficiency, turnaround times, and overall service delivery.
• Partner with internal stakeholders to implement operational improvements, support system enhancements, and streamline citation management processes.
• Ensure compliance with all applicable federal, state, and municipal regulations governing traffic citations and Transfer of Liability processing.
• Maintain detailed documentation of business processes, vendor capabilities, operational procedures, and jurisdictional requirements.
• Support special projects and continuous improvement initiatives as assigned.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Public Administration, Supply Chain, Information Management, or a related field; or equivalent combination of education and experience.
• 3+ years of experience supporting fleet operations, traffic citation management, tolling operations, Transfer of Liability (TOL), municipal compliance, or similar operational environments.
• Experience researching and interpreting municipal, county, and state regulations.
• Proven experience building, maintaining, or managing large operational databases, registries, or reference libraries.
• Strong analytical, organizational, and problem-solving skills with the ability to identify opportunities for operational improvements.
• Experience evaluating manual workflows and recommending automation solutions or technology enhancements.
• Experience working with third-party software vendors, API providers, and external business partners.
• Exceptional research skills with the ability to gather information from fragmented public sources and translate it into structured, actionable operational data.
• Advanced proficiency in Microsoft Excel and experience working with databases, reporting tools, or data management platforms.
• Strong attention to detail with excellent organizational and project management skills.
• Excellent written and verbal communication skills with the ability to present findings and recommendations clearly.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience with fleet management systems, citation management platforms, tolling operations, document management systems, or workflow automation technologies is preferred.
• Knowledge of API integrations, digital document processing, or enterprise workflow automation platforms is a plus.

Preferred Qualifications

• Experience supporting fleet, transportation, mobility, or vehicle compliance operations.
• Familiarity with municipal court systems, citation processing, or tolling regulations across multiple jurisdictions.
• Experience evaluating operational vendors and implementing technology solutions that improve business processes.
• Knowledge of document imaging, OCR, digital workflow automation, or API-based integrations.
• Continuous improvement experience utilizing Lean, Six Sigma, or similar process improvement methodologies is a plus.

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

Hybrid Work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.