Cognizant

Five9 Developer

Cognizant$80K — $100K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years of contact center tech experience, preferably Five9
  • Hands-on with Five9 VCC features like IVR and ACD
  • Proficient in SIP, VoIP, and telephony fundamentals
  • Experienced in REST API integrations and CRM systems
  • Basic knowledge of authentication protocols and SQL

Responsibilities

  • Configure and customize Five9 platform components
  • Develop and manage integrations with external systems
  • Monitor system performance and optimize call flows
  • Support cloud-based contact center architecture
  • Implement secure authentication methods and comply with standards

Benefits

  • Medical / Dental / Vision / Life Insurance plans
  • Generous paid holidays and Paid Time Off
  • 401(k) plan with contributions
  • Disability insurance options
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
Five9 Developer

Role Overview

We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Chicago, IL.

We support a healthy work-life balance through our wellbeing programs.

Key Responsibilities

1. Five9 Development & Configuration
  • Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
  • Build and maintain IVR scripts, call flows, and automation workflows
  • Configure inbound, outbound, and blended campaigns
  • Set up skills-based routing, queues, and agent profiles
  • Support call recording, reporting, and workforce management modules

2. Integration Development
  • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
  • Support data synchronization and workflow automation between platforms
  • Assist in integrating telephony systems (SIP, VoIP, PSTN)
  • Troubleshoot and resolve integration-related issues

3. System Support & Optimization
  • Monitor system performance and assist in optimizing routing and call flows
  • Troubleshoot call quality, connectivity, and configuration issues
  • Support production deployments and post-go-live activities
  • Participate in system testing, validation, and release support

4. Cloud & Security Support
  • Support cloud-based contact center architecture using Five9
  • Assist with implementing secure authentication methods (SSO, SAML, OAuth)
  • Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
  • Collaborate with infrastructure and network teams on environment setup

Required Qualifications
  • 3-5+ years of experience working with contact center technologies, preferably Five9
  • Hands-on experience with:
    • Five9 VCC (IVR, ACD, campaigns, reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and system integrations
    • CRM integrations (Salesforce or similar)
  • Basic understanding of authentication protocols (SSO, SAML, OAuth)
  • Familiarity with SQL or reporting tools

Soft Skills
  • Strong problem-solving and troubleshooting abilities
  • Good communication and collaboration skills
  • Ability to work in cross-functional teams
  • Detail-oriented with strong documentation skills
  • Proactive and adaptable mindset

Nice to Have
  • Five9 certifications
  • Experience with scripting or programming (JavaScript, Python, or similar)
  • Exposure to Workforce Optimization tools (e.g., Verint WFM)
  • Experience working in cloud-based environments

Pay Transparency

The annual salary range for this role is $80,000 - $100,000 USD, depending on experience, skills, qualifications, and internal equity.

This position is also eligible for a comprehensive benefits package.

Benefits
  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

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Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

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Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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