Site: The General Hospital Corporation
Job Summary
Responsible for overseeing the daily operations of a fitness program, ensuring high standards of service and facility maintenance. Manages staff, develops programs, and ensures that the program meets its operational and financial goals.
Does this position require Patient Care? No
Essential Function
-Supervises fitness club staff, including hiring, training, scheduling, and performance evaluations.
-Ensures the fitness club is clean, safe, and well-maintained in compliance with health and safety regulations.
-Develops and implements fitness programs and activities to meet the needs and interests of club members.
-Monitors and manages the fitness club's budget, including expenses and revenue, to achieve financial targets.
-Reviews and analyzes member feedback to continuously improve services and address any issues.
-Promotes and markets the fitness club's programs and services to attract and retain members.
-Handles member inquiries, concerns, and complaints in a professional and timely manner.
-Coordinates with other departments to ensure seamless operation and integration of services.
-Generates and reviews reports on club performance and operational metrics to drive improvements.
Qualifications
Education
Bachelor's Degree Sports Fitness required or Bachelor's Degree Cardiopulmonary & Exercise Science required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Experience in health, wellness or fitness programs, preferably in a healthcare setting. 3-5 years required and Supervisory or leadership experience. 2-3 years preferred
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Knowledge of fitness program development and health & safety standards.
- Excellent communication and interpersonal skills.
- Ability to manage budgets and financial performance.
- Proficiency in fitness equipment and facility management.
- Strong problem-solving and organizational skills.
Additional Job Details (if applicable)
Certification in Personal Training is required for this role.
Remote Type
Onsite
Work Location
10 Whittier Place
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$70,990.40 - $103,230.40/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
