Job Summary: As the Manager of our datacenter operations team you'll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You'll support mission-critical servers and must maintain better than 99.999% uptime. You'll also be responsible for vendor selection and various contract negotiations.
Location/Hours: - Onsite: Buffalo, NY
- This will be a 1st shift position however due to the 24x7 operations of the facility you must be able to work a flexible schedule that may include nights, weekends, and/or holidays.
Key Responsibilities:- Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
- Report on operational performance to the DC General Manager and leadership team.
- Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
- Train employees on policies and procedures and engage them in change.
- Recommend employees for hiring, promotions, demotions, etc.
- Provide input on pay reviews.
- Prepare and perform performance appraisals.
- Monitor and prioritize an internal ticketing system.
- Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
- Conduct operating systems administration including setting up OS network IP's, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
- Install or remove fiber or copper cabling.
- Install network device hardware including switches, firewalls, load-balancers and security appliances.
- Install hardware on storage devices including DAS and NAS arrays.
- Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
- Ensure adherence to global processes and quality control standards for all work performed by the team.
- Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost-effective manner.
Qualifications:- Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree.
- 7+ years of experience as a data center operations technician.
- No previous management experience is required, however experience indirectly leading teams or guiding less experienced resources highly preferred.
- Demonstrated successful experience meeting data center production/operation schedules.
#LI-Onsite #LI-AS
Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $119,686.00/year in our lowest geographic market up to $159,547.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
