What you will do

• Receive service calls fromServiceResource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers99 Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals,specificationssoftware/systems, programs,schematicsand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitallrequiredtask-related, activity, productivity, and other documentationin a timely manner.

• On call andafter hoursworkrequiredon occasion at customerneed.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Diploma or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines andprocedures

• Possess a valid driver99s license and driving record that meets company requirements.

• Retain any licensesthat are requiredby National,Stateand Local codes.

• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

• NICET I certification

Preferred

• NICET Level II certificationstronglypreferred.

#Techhiring

HIRING HOURLY RANGE: $33.56-$50.00+ (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at