The Wounded Warrior Project (WWP) Financial Readiness (FR) Manager leads a team delivering financial support to warriors and their families, including crisis intervention and sustainable financial readiness services. This role oversees caseloads, service quality, and outcomes; coaches and develops teammates; and ensures timely, accurate, and compassionate support. The FR Manager also guides complex cases, maintains compliance and reporting standards, and drives workflow improvements and cross-functional coordination to ensure services are efficient, measurable, and impactful.
DUTIES & RESPONSIBILITIES- Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering a culture of accountability, continuous learning, and service excellence.
- Drive innovation and continuous improvement by evaluating workflows, removing operational barriers, and implementing scalable solutions that enhance efficiency, consistency, and the experience of warriors and their families.
- Oversee end-to-end program delivery, ensuring high-quality financial education, accurate resource navigation, and timely distribution of financial assistance to warriors and their families.
- Leverage data, reporting, and performance metrics to monitor outcomes, identify trends, and inform decisions that strengthen program effectiveness and service delivery.
- Manage complex, escalated, and urgent cases with sound judgment, ensuring equitable, trauma-informed, and compassionate support while mitigating risk.
- Partner with cross-functional teams (e.g., mental health, benefits, employment) to coordinate holistic support and lead initiatives that improve integration and program impact.
- Lead change management efforts by communicating priorities, aligning team execution, and reinforcing adoption of new processes, tools, and strategies.
- Maintain compliance with organizational policies, program guidelines, and documentation standards, ensuring accuracy and integrity within case management systems.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES- Strong leadership and coaching skills with the ability to build and inspire high-performing teams.
- Proven ability to innovate, adapt, and lead through change in a fast-paced environment.
- Deep understanding of veteran and family needs with a strong service-oriented mindset.
- Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.
- Strong analytical and decision-making abilities, using data to drive outcomes and improvements.
- Highly organized with the ability to manage multiple priorities and execute effectively.
- Committed to integrity, mission alignment, and delivering compassionate, high-quality service.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCERequirements- Five years of experience in financial counseling, financial education, or personal financial management services.
- One year of direct staff management experience.
Preferences- Two years of experience working with military or veteran's population.
- Two years of experience with Salesforce.
- Two years of experience using planning/scheduling software.
EDUCATIONRequirements- Bachelor's degree in business, finance, financial management, or relevant field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
PreferencesCERTIFICATIONS & LICENSURERequirements- Ability to obtain ASIST Certification within 1 year of hire.
Preferences- Accredited Financial Counselor (AFC) or pursuing accreditation.
- Certified Financial Health Counselor (CFHC).
- ASIST Certification.
WORK ENVIRONMENT/PHYSICAL DEMANDS- General office environment; temperature controlled.
- Up to 25% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.
For Colorado Applicants: The estimated hiring range for this position is between $82,790 - $103,488 base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Chicago, IL, Los Angeles, and San Diego, CA and Washington state Applicants: The estimated hiring range for this position is between $90,675 - $113,344 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Washington, D.C. Applicants: The estimated hiring range for this position is between $94,617 - $118,272 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For New York Applicants: The estimated hiring range for this position is between $98,560 - $123,200 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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