John Jones Auto Group is seeking an experienced and driven Automotive Finance Director to lead and support our Finance & Insurance operations. This position plays a critical role in delivering an exceptional customer experience while maintaining strong profitability, compliance, and lender relationships across the dealership group.

The ideal candidate is highly organized, customer-focused, ethical, and performance-driven with a strong understanding of dealership finance operations, lender programs, and team leadership. This individual must work closely with sales leadership and dealership staff to ensure smooth deal flow, timely funding, and a consistent customer experience.

Responsibilities

Customer Experience & Deal Structure
• Deliver a professional, transparent, and customer-focused finance experience
• Present financing, leasing, and protection product options clearly and ethically
• Assist customers in securing financing through approved lending institutions
• Ensure all deals are structured accurately and efficiently
• Support sales managers and sales consultants in deal progression and approvals
• Maintain a strong focus on customer satisfaction and long-term relationships

Finance & Insurance Operations
• Present all available F&I products including:
• Vehicle Service Contracts
• GAP Protection
• Tire & Wheel Protection
• Maintenance Plans
• Key Replacement
• Additional protection products as applicable
• Maintain strong product penetration and per-copy averages
• Monitor contracts in transit (CIT) and funding timelines
• Ensure all paperwork is accurate, complete, and compliant
• Minimize chargebacks and funding delays

Compliance & Accountability
• Maintain compliance with all federal, state, OEM, and lender regulations
• Ensure adherence to dealership policies and ethical standards
• Stay current on lender programs, compliance updates, and industry changes
• Protect dealership profitability while maintaining customer trust
• Ensure proper documentation and disclosure on every transaction

Leadership & Team Development
• Work collaboratively with dealership leadership and department managers
• Help train and mentor finance managers and sales staff
• Promote a positive, team-oriented culture
• Assist in creating consistent processes across the organization
• Support operational goals, accountability, and continuous improvement

Qualifications
• Automotive dealership F&I experience required
• Finance Director or leadership experience preferred
• Strong understanding of lender relationships and deal structure
• Excellent communication and customer service skills
• Strong organizational and follow-up abilities
• Ability to thrive in a fast-paced environment
• Professional appearance and demeanor

Preferred Experience
• Experience with Dealertrack or similar dealership management and finance systems preferred
• Experience with GM and Stellantis brands preferred
• Knowledge of compliance and regulatory requirements
• Strong leadership and problem-solving abilities

Performance Expectations
• Maintain strong finance profitability and product penetrations
• Deliver excellent customer satisfaction
• Ensure timely funding and accurate paperwork
• Minimize compliance and chargeback exposure
• Contribute positively to dealership culture and operational success