The Opportunity

The Finance Analyst is responsible for managing, analyzing, and supporting contract-based service billing operations. This role focuses on ensuring accurate billing execution, investigating and resolving billing discrepancies, and providing financial modeling for contract proposals. Working cross-functionally with contracts and pricing, sales, RSN, and operations teams, the Finance Analyst serves as a subject matter expert in contract performance and billing resolution to drive revenue retention and operational quality.

Key Responsibilities:

• Investigate & Resolve Inquiries: Track, analyze, and investigate complex customer billing inquiries, contract pricing discrepancies, and payment disputes.

• Transaction Research: Research transaction histories across financial and billing platforms to determine root causes of billing errors.

• Adjustments & Credits: Collaborate with cross-functional teams to approve and issue billing adjustments, credits, or re-bills in a timely manner.

• Stakeholder Communication: Synthesize financial findings and present clear recommendations to stakeholders to resolve recurring billing issues and prevent revenue leakage.

• Ad Hoc & Routine Reporting: Develop, maintain, and automate financial reports, dashboards, and documentation to ensure accuracy and transparency across business.

• Process Improvement: Continuously assess billing and contract workflows to drive efficiency, reduce error rates, and support organizational quality goals.

• Compliance: Ensure all billing actions and financial adjustments align with company internal controls, revenue recognition standards, and contract terms.

Who You Are

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field (or equivalent practical experience).

• 2+ years of professional experience in financial analysis, contract administration, billing operations, or revenue management.

• ERP & Systems Proficiency: Hands-on experience with enterprise billing systems (e.g., SAP).

• Advanced Spreadsheet Skills: High proficiency in Microsoft Excel and Google Sheets.

• Analytical Problem-Solving: Demonstrated capability to evaluate complex transaction histories, identify root causes, and present actionable solutions.

• Attention to Detail: Exceptional precision in working with multi-layered contract terms, pricing tables, and financial reconciliations.

• Communication & Stakeholder Management: Strong written and verbal communication skills with the ability to articulate complex financial concepts to non-finance partners.

• Adaptability & Independence: Ability to manage multiple priorities independently in a fast-paced environment with high transaction volumes.

The expected salary range for this position based on the primary location of Indiana is $65,900 - $122,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Relocation benefits are not available for this job posting.